Inside Sales Representative (Support)

Job Description

Job Profile:
The Inside Sales Representative is responsible for sales generation, customer support, and account management. Leads, inquiries, and subsequent revenue will be attained by phone, on the website, and via efforts by the Outside Sales team. There will be very minimal “cold calling” of potential customers.

Responsibilities

• Own, qualify, and develop opportunities passed from the company website, marketing, outside sales, and national accounts. Partner with outside sales to effectively manage and grow the most valuable customers. Prioritize support as appropriate for established house accounts.

• Provide direct support to new customers within your market who are not yet assigned a Regional Sales Manager.

• Develop and execute a sale and contact strategy to effectively penetrate customer territory base and target sales opportunities.

• Execute customer support, orders, and quotations (price & availability) via phone, webchat, email, and person-to-person interaction. Service the customer’s needs and proactively add-on by referencing buying history, explaining features or marketing new products, and establishing stocking programs/contracts. Forecast near long term order opportunities.

• Grow relationships through sales and service by expanding the contact base within the account, presenting additional product and vendor lines, and creating a partnership between the company and the account. As needed, assist with customer retention efforts.

• Utilize available tools consistently, accurately, and promptly [including company ERP systems and other Customer Relationship Management (CRM) software to document all customer activity. Similarly, utilize other in house tools such as the company website, freight tracking tools, customer and vendor portals to efficiently execute routine job tasks.

• Deliver exceptional customer service and support throughout the entire order cycle, serving as the primary point of contact and company representative for customers at all levels.

o Collaborate closely with cross-functional teams, including Inventory, Purchasing, Accounting, Finance, Sales Operations, Warehouse Management, Product Management, and Quote Specialists, to ensure seamless communication and coordination of activities related to customer orders and account management.

o Partner with Accounting and Finance teams to resolve invoicing and credit approval issues, ensuring that all customer transactions are processed accurately and efficiently.

o Provide strategic guidance and support to other Inside Sales Representatives, collaborating to ensure adequate coverage for all customers and optimizing team performance.

• Support special programs when required including servicing walk-in customers, becoming familiar with customers’ proprietary purchasing systems, and assisting with RFPs and Special Supply Chain requirements from national accounts.

• Contact and strategize proactively with our Vendor Reps to enhance your working relationship with them and to grow the customer base with their products.

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• Commit to consistently staying abreast of product changes or applications, and a dedication to constantly improve selling skills. Similarly, identify and communicate ideas for continuous improvement of processes.

• Represent the organization with professionalism, integrity, and a customer-centric approach at all times.

• Bachelor’s degree in Marketing or Business preferred.

• 1-2 Years of Sales, Marketing, and/or Customer Service experience preferred.

• Excellent verbal and written communication skills; the ability to call, connect, and interact with potential customers in different modalities.

• Ability to work well in a team environment with a strong customer service orientation.

• Ability to interface with Suppliers, Purchasing, Marketing, Sales, and Engineering concerning pricing, availability, and sourcing issues.

• Demonstrated time management and organizational skills, including an ability to prioritize, plan, and manage multiple projects simultaneously.

• Related experience with a strong blend of proactive contact and handling inbound activity.

• Tenacity and trouble shooting ability to overcome obstacles to meet company goals.

• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM experience preferred.

Job Type: Full-time

Pay: $43,051.66 - $51,847.16 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Supplemental pay types:

• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• What are your salary expectations?

Experience:

• Inside Sales: 1 year (Preferred)

Ability to Commute:

• Winston Salem, NC 27107 (Required)

Ability to Relocate:

• Winston Salem, NC 27107: Relocate before starting work (Required)

Work Location: In person

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