Customer Service Representative (CSR)

Job Description

Customer Service Representative (CSR) (NOT A REMOTE POSITION)

Job Summary:

Our growing communications business seeks a responsible, motivated Sales Representative to communicate with customers through phone and email, selling Rural Internet, Television and Home Phone Services.

We’re looking for a friendly, professional individual who can quickly absorb and retain product knowledge. The successful candidate will receive on-the-job training for one week. We are a growing business with an evolving product and a large customer base, the ability to work in a fast-paced environment is a must. If you love interacting with customers and have a working good organization and computer skills, we can’t wait to see your resume.

Responsibilities and Duties

- Answer phone calls related to internet, television and home phone service inquiries

- Suggest applicable and relevant upsells to maximize sales and customer satisfaction

- Develop an understanding of how our services operate and what options are available to customers

- Responding to Leads through follow-up calls & emails

- Scheduling installation and service appointments

- Assisting with some marketing initiatives

Skills and Qualifications

- High School Diploma, College Education considered an asset

- Retail and or sales experience considered an asset

- Must be organized and reliable

- Experience working in a fast-paced environment considered an asset

Work Remotely

• No

Wages

• 90 day probation starting at $16/ hour + commission.
• After 90 day probation starting at $17/ hour + commission.
• Annual raise of $1/ hour the first 5 years of employment.

Daily Commission for every new sale made is in a tiered structure.

• First 12 Sales per month pay $7.50 each.
• 13 + sales per month pays $10 each.

Great opportunity for growth potential for those having great sales skills.

Our company has great opportunity to grow within as we are always expanding our service areas. We are looking for full-time, long term dedicated personnel.

Are you this person? Hope to hear from you!

Job Type: Full-time

Salary: From $17.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Commission pay

Education:

• Secondary School (preferred)

Experience:

• sales: 1 year (preferred)

Language:

• English (required)

Work Location: In person

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