Client Services Associate

POSITION SUMMARY

As a member of Cassaday & Company, a top wealth management firm in the country and Virginia’s #1 financial advisor, you will join our team as a member of the Client Services Department.

This position supports the firm by developing relationships with firm clients and helping them maximize the value they're getting from the company’s services.

The successful candidate will report directly to the Director of Client Services, and will have daily interaction with senior executives, internal departments, and our clientele.

Position offers top benefits and salary commensurate with credentials and experience.

RESPONSIBILITIES

• Build sustainable relationships and trust with clients through open and interactive communication.
• Take ownership of client issues and follow problems through to resolution in a prompt and courteous manner.
• Improve client experience in order to facilitate organic growth of the firm.

• Provide thoughts and feedback on Client Service department operational procedures, including making recommendations for increased efficiency within current processes.
• Actively document all notes and action items during Client Services team meetings; ensure all commitments made are completed in a timely manner.
• Maintain strong relationships with back office and other investment company vendors.

• Successfully manage a high volume of emails, calls, and/or tasks with a positive attitude, including but not limited to:

• Establishing client profiles and opening new accounts.
• Tracking and reporting on incoming, outgoing, and internal asset transfers.
• Preparing authorization documents for establishing and updating accounts.

• Ensure regulatory compliance is followed.
• Process Required Minimum Distributions.
• Assist staff and clients with troubleshooting EQUIPT issues

• Assist internal staff and external clients in managing ongoing changes on broker-dealer site.
• Write and edit client and internal communications within the CS team, based on support and guidance from team Directors

• Local banking, including logging received checks and depositing at the local bank.

• Perform other duties and responsibilities as assigned.

REQUIREMENTS

• 1-2 years’ experience in the financial services industry or client service position.

• Comprehensive knowledge of financial industry.
• Series 7 license preferred.
• Experience using CRM system (Tamarac preferred).

• Proficiency in Microsoft Suite tools (Outlook, Excel, and Word).

• High level of service orientation, exceptional interpersonal skills, and the ability to interact with individuals at all levels of the organization.

• Excellent organizational skills to prioritize and complete work efficiently.

• The ability to manage multiple responsibilities and requests with competing deadlines in a fast-paced and high-performance work environment.

• Strong verbal communication skills to express ideas and thoughts in a clear, professional manner.

• The ability to exercise independent judgement with minimal supervision and maintain a high degree of confidentiality regarding client affairs.
• Professional, service-oriented demeanor with pleasant, business-appropriate phone manners.

• Effective problem-solving skills to resolve routine client questions.
• The ability to follow instructions, including a strong adherence to meet deadlines.
• “Team player" mindset, willingness to do whatever is needed, big or small.

ABOUT US

Cassaday & Company manages over $4.5 billion in assets for approximately 2700 households.

Since its inception in 1993, Cassaday & Company has been recognized for employee development, community service, as a best place to work, as one of the fastest growing companies in the country, and as one of the top wealth advisors in the United States by outlets such as Barron’s, Forbes, Inc. 5000, Investment News, Financial Times, Washingtonian, and more.

CASSADAY & COMPANY BENEFITS PACKAGE

• Healthcare options, including medical, dental, vision, life, and disability insurance, with majority of premiums paid by the firm
• 401(k) options
• Paid time off
• Telework options
• Health & Wellness Program, including:
  • paid gym membership
  • quarterly & annual employee wellness events
• Paid parking in covered garage, OR monthly public transit subsidy
• Tax-free Dependent Care Assistance and Education & Tuition Assistance programs
• Company-sponsored employee appreciation events