Job Description

Position: Account Manager

Our team seeks a motivated, knowledgeable, and talented Account Manager to cultivate relationships while providing a superior client experience. You will be part of a sales team that is responsible for promoting TWG Security services and solutions, developing relationships, and generating business leads for TWG Security while ensuring client retention and satisfaction goals. The ideal candidate will have proven inside sales expertise and demonstrate aspirations toward making an impact in our communities.

Local commutable candidates to the Lehigh Valley, PA Only

No 3 party applications

Responsibilities:

Developing client relationships and functioning as a full service client liaison
Analyzing and expanding business sales toward sustained business growth
Identifies new business opportunities, and drives outbound communication activities
Proactively assesses, clarifies, and validates customer needs on an ongoing basis, ensuring the highest level of customer satisfaction
Develop a commanding knowledge of our product line, as well as that of our services
Assist sales team with processes, communication, and administrative aspects
Update ERP system with sales/prospecting activities
Contribute to sales forecasts on a monthly, quarterly, and yearly basis
Present ongoing solutions/designs to prospective clients with the goal of winning new business including an annual client review of existing assets and business needs
Assist sales engineering/project management as necessary
Monitor, measure, and report on quote/sales pipeline
Assist marketing team as needed
Provide responsive, concise, professional communication to all customers and other personnel to ensure timely follow-up on all customer concerns and issues
Generate RFI’s and other formal correspondence as required
Ensure timely and successful delivery of RFP’s
Conduct post-project reviews in conjunction with project management to ensure high client satisfaction

Requirements:

Bachelor’s degree or equivalent combination of work experience, education, and training
3+ years experience as a successful sales representative preferred in the security, IT, or other technology sales
Demonstrated success by the consistent ability to meet and exceed quota and customer satisfaction
Technical experience in video surveillance, access control, and intrusion detection (Preferred)
Available for local travel
Demonstrated ability to manage multiple competing priorities
Exceptional client-facing communications & presentation skills
Passion for inside sales and Account Management
Ability to think through problems and visualize solutions
Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
Ability to work with all levels of staff within and outside the organization
A self-starter able to work independently but comfortable working in a team environment
Possess excellent analytical and problem-solving skills
Strong professional verbal and written communication skills
Other duties as required or assigned by company management
Increase job knowledge through continuing education and professional development opportunities, attend conferences, and read professional industry publications

COMPANY BENEFITS:

Competitive Base Salary

Company 401k with a 100% match on the first 6% of contributions (subject to company policy)

Salary increases based on job performance, ability to handle increasing levels of responsibility, completion of relevant manufacturer certifications, and overall state of the company

Flexible vacation / paid time off (subject to company policy)

Personalized scheduling for work/life balance

Participate in Company Variable and Commission Bonuses

Medical, Dental & Vision Benefits, STD, LTD, Life, and AD&D Insurance

Professional development plan designed to help you achieve your professional goals

Job Type: Full-time

Benefits: