Supplier Success Representative(Corporate Hospitality & SaaS)

Supplier Success Representative

Calgary, AB

LodgeLink’s Supply & Project Success team has a temp(1 year contract) full-time position for a Supplier Success Representative in Calgary, AB. This role is hybrid - in-office with 20% flexibility to work from home.

This position reports to the Manager, Supply & Project Success and plays a key role in our users’ experience. The Supplier Success Representative is responsible for educating suppliers on the benefits of LodgeLink, teaching suppliers how to best configure their property on LodgeLink and how to handle LodgeLink reservations. The Supplier Success Representative also maintains the accuracy of properties listed on LodgeLink and provides valuable feedback to our product development team on required modifications or new features.

The ideal candidate is passionate about delivering excellent customer service with solid communication skills, strong attention to detail, a curious nature, a can-do attitude and great organizational skills.

Responsibilities:

Supplier Onboarding and Education

• Works with Supplier Partners to procure rooms for client projects. Works closely with Project Success Representatives to secure and manage large crew reservations
• Work to provide suppliers with log-in credentials, and educate them to provide their own content on the online marketplace
• Identifies key topics where additional training material is required
• Develops training materials to assist with demonstrations and self-serve learning (done in conjunction with the marketing team)
• Liaise with the Customer Experience, Customer Success, Product and Billing Admin team to communicate with hotels & lodges when missing folios, reservation confirmations etc.
• Register for and attend conferences to promote LodgeLink

Maintain Supplier Inventory on our Portal:

• Work closely with the team to ensure accuracy and integrity of the supply listed on the online marketplace
• Successfully master the front end of our online marketplace, as well as the administration portal, to efficiently build properties, rates, and amenities, and deliver training to suppliers
• Build new properties, update rates, amenities and overall content as required
• Assist with testing of new product features

Qualifications:

• Comfortable developing and delivering impactful presentations and demonstrations
• Willingness to learn the key processes related to booking and managing workforce accommodation
• Willingness to learn basic terminology and process flows related to inbound and outbound room rates, margins and fees
• Attention to detail
• Strong numeracy skills
• Strong active listening skills
• Strong communication skills: internal & external customers
• Strong problem-solving skills
• Strong computer skills including a great interest in learning new systems
• Must be fluent in English both oral and written
• Must be willing to travel as required

Preferred Qualifications

• 2+ years’ experience customer service, dealing with different systems
• Experience working in one of the following industries: software; software as a service; hospitality; travel management companies; travel agencies

About LodgeLink

LodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada is more than just a digital marketplace and ecosystem for crew travel; we’re a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At LodgeLink, we're not just saving our customers time and money; we're changing the future of workforce (crew) travel – for the better.

United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to ‘Create A Better Way’ for all.

At LodgeLink, we're seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth. If you crave a career, not just a job, we could be the perfect fit.

LodgeLink Total Rewards

Caring for our team is a priority, and we’re pleased to provide these benefits:

• Building a diverse and inclusive team, supporting career growth and development.
• Competitive base salaries.
• Share Appreciation Rights program for salaried employees.
• Paid vacation days and sick days.
• An employee charitable donation program.
• Hotel and travel discounts.

• Located in beautiful Eau Claire in downtown Calgary, within a 5-minute walk to Prince’s Island Park
  • Company-hosted events, and a game room.
  • Ability to join our Social Club and join colleagues for fun events such as golf, bowling, curling, stampede events and more.
  • Free access to the Aspen Properties Fitness Centers.
  
  

We are an Equal Opportunity Employer
LodgeLink is a Black Diamond Group company. Learn more: www.lodgelink.com

Black Diamond Group is a publicly traded company with 20 years of experience in modular space and workforce solutions, and operations across Canada, the United States, and Australia. Learn more: www.blackdiamondgroup.com

Black Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.

Company:LodgeLink