Director of Quality Assurance

Our Mission

iSeatz provides digital commerce and loyalty tech solutions that enable travel and lifestyle bookings to global customers including American Express, Expedia, and IHG Hotels. Our proprietary platform processes over $9B per year in transactions.

We have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third-party marketplace, and loyalty integration.

We aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations.

What you’ll do

The Director of Quality Assurance reports to the Chief Technology Officer and requires strong leadership, technical expertise, and the ability to foster a culture of quality within the organization. This role is essential to ensuring the delivery of high-quality technology products that meet or exceed customer expectations and industry standards.

As the leader, you will play a key role in on-time product delivery with high quality and drive customer success through the precise testing methodology to uncover bugs and identify requirement gaps. You will be a crucial member of a top performing team that ensures the continued high quality of our digital commerce platform. You will work closely with architecture, engineering, cloud operations, product, security and data team members to ensure our customers receive the highest quality software possible.

Your Impact

• Management + People Leadership
  • Hire, develop, evaluate, reward, and retain a highly qualified team of quality engineers that is motivated, skilled and aligned with organizational objectives
  • Encourage employees to take ownership of their roles and objectives. Assign responsibilities, set clear expectations for accountability, and promote consistent feedback.
  • Work with our people operations team to organize programs to enhance the technical and soft skills of the QA team members
  • Ensure thorough documentation of QA processes, results, and quality issues for transparency and knowledge sharing
  • Drive continuous quality improvement efforts, encouraging the team to find innovative ways to enhance QA processes

• 
  Strategic + Operational Guidance
  • Develop and implement the overall QA strategy and processes, aligning quality standards with organizational goals
  • Increase automation within QA processes to improve efficiency, accuracy, and reduce time-to-market
  • Identify opportunities for process improvements and implement best practices in testing and automation
  • Collaborate with cross-functional teams to ensure quality is integrated into the entire software process
  • Participate in internal/cross team meetings, scoping, decision making and technical documentation reviews
  • Work closely with the development team to analyze, debug and resolve bugs
  • Design and develop test frameworks, assessing existing internal QA tools, and recommending strategic changes
  • Analyze and report test results to delivery teams
  • Analyze potential risks associated with product releases, recommend corrective actions, and maintain quality and safety standards
  • Develop metrics and KPIs to measure and report on quality performance, providing regular updates to senior leadership

• 
  Product + Technical Command
  • Design and develop test plans and test cases based upon business and design specifications focusing on specific user stories including test cases for regression of current products
  • Collaborate effectively with product and engineering to solve complex problems to deliver end-to-end quality in our technology and customer experience.
  • Critically assess and understand technical test challenges within each sprint and collaborate with engineering and devops to recommend a feasible solutions to address the obstacle
  • Participate actively in an Agile based development/testing environment, including reviews and planning activities

What you bring to the table

• 10+ years of relevant experience in quality assurance/testing, automation, and/or software development
• 5+ years of people management experience
• Technical proficiency and understanding of software development, testing tools, automation frameworks, and programming languages
• Expert knowledge of QA processes and methodologies and testing phases of the SDLC
• Excellent oral and written communication skills with the ability to articulate QA requirements and results to various stakeholders, including technical teams, executives, and clients
• Ability to rely on experience and judgment to plan and accomplish goals
• Analytical and problem-solving aptitude
• Skill in handling multiple priorities, and adjusting quickly in a rapidly changing environment while meeting deadlines

• Able and willing to execute in the trenches as well as provide strategic leadership to our new booking and transaction platform team

Bonus Points

• Travel industry familiarity
• Proven experience managing the quality assurance activities of a growing company
• Forward-thinker with ability to scale for future while creating, developing, and implementing processes

• Leader with skills and experience necessary to influence the enterprise direction by ensuring platform solutions are stable and well-supported

Location

This role is remote and can be located anywhere inside the continental United States. iSeatz is a New Orleans-based company with Central Time Zone business hours, but feel free to work from your home office, from the beach, or from the cottage you rented for the summer!

What we bring to the table

iSeatz is among the most prominent tech employers in New Orleans. With employee engagement and community impact at the forefront of our culture, we have been named a 2020 Top Workplace by nola.com and honored as one of the CityBusinesses’ Best Places to Work since 2008, including a 1st place award in 2020, at the height of a global pandemic.

iSeatz is committed to ensuring all employees are given every opportunity to succeed and grow within and beyond their current roles and responsibilities. We work diligently to build and maintain trust among our workforce in everything we do, beginning with fostering an autonomous and thought-provoking work environment.

Micromanagement does not have a place at iSeatz. You will be trusted to use the knowledge and experience that brought you to iSeatz in tandem with the support of your manager and those around you, as needed, to deliver a high-quality end product.

We value a diverse workplace

We are committed to building and maintaining a culture of support, awareness, and sensitivity about the importance and impact of our differences and leverage these differences to build a stronger iSeatz.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the People Operations Team at humanresources@iseatz.com.

A note about joining our workforce

At iSeatz, we’re looking for candidates who are genuinely excited about joining our fast-paced and motivated team. If you’re not enthusiastic about the opportunity to be a significant contributor; to lead with confidence, discipline, impact, thoughtfulness, innovation, and accountability; and to bring your passion and drive for this specific role to the table, we ask that you kindly refrain from applying. On the other hand, if this all sounds like you, we can’t wait to hear from you! Come help us shape the future of the travel and loyalty tech industry.