Job Description

We are looking for a customer-oriented floral sales representative. The floral customer sales representative acts as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Floral customer sales representatives must become knowledgeable about product and train in the fresh department. Calls to existing customers to obtain orders and also drive sales. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction while meeting sales goals. Orders are entered in computer system, and pulled to be shipped or picked up by customer. This is not a remote job, must report to work facility on time.

Responsibilities

Manage 30 accounts.
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers. Like to talk on phone.

Skills

Proven customer support experience or experience as a sales representative
Track record of over-achieving quotas
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree

Pay commensurate with experience.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 38 – 42 per week

Benefits: