Job Description
Working as a part of STAN’s Customer Success Team, the Customer Onboarding Specialist, will be responsible for guiding Enterprise Property Management firms through the STAN setup experience. Using a consultative approach, you will educate new customers, help solve technical problems, and ensure the smooth adoption of our products and services.
The Role:
- Become a STAN AI, technical product expert.
- Responsible for managing all assigned customer onboardings and ensuring the successful launch of STAN AI across their real estate portfolio.
- Provide detailed account walkthroughs and assist many new STAN customers with their AI Deployment.
- Lead successful kick-off calls, to communicate account setup requirements and expectations with key stakeholders.
- Educate customers on STAN’s suite of tools, capabilities, and best practices to simplify adoption and align expectations
- Monitor setup progress on accounts, identify potential risks, and guide next steps.
- Resolve conflicts and provide technical solutions to customers in a timely manner.
- Work cross-functionally with Sales, Success Managers, Bot Review, and Development teams to deliver world-class client experiences.
- Become the internal voice of the customer at STAN, driving our client's needs forward.
- Develop a deep understanding of customers' business and operational objectives.
- Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders
- Other duties as determined by management and/or direct supervisors
Requirements and Skills:
- Excellent outgoing communication skills, both verbal and written.
- Ability to prioritize, multitask, and manage time effectively.
- Proven experience in SaaS - Client Onboarding, Customer Service, and/or Customer Success.
- Tech-savvy with the ability to quickly learn new products and explain them to others.
- Knowledge of CRM software, Project Management, and CS Platforms.
- Analytical and creative in finding solutions for customers.
- Relevant Bachelors Degree or equivalent experience.
- Strong negotiation skills, with the ability to expectation set with customers.
Job Type: Full-time
Pay: $50,000.00-$70,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
Schedule:
- Monday to Friday
Work Location: In person
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