Job Description
The Dolese Promise is built on a foundation of integrity driven by our passion for quality, safety, and reliability. We are one of Oklahoma's most respected employee-owned companies because of our people and our values. We strongly believe in positively impacting our communities through our products, our actions, and our financial support.
Being a part of the Dolese team affords a unique opportunity to join an organization that rewards its owners through profit sharing. Our employees are one of our most important resources, which is why we promise to deliver.
Dolese Delivers:
- Stable Foundation
- Treat with Respect
- Safe Environments
- Employee Focus
JOB SUMMARY
The Ready Mix Inside Sales Representative is responsible for managing incoming sales calls and seeking new customers in his or her assigned territory. This position will find new sales opportunities, research customers and accounts, follow up with customers and build relationships, negotiate sales terms, and ensure customer satisfaction.
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS
- Review all bid sites twice a day to actively look for projects that are a good fit for the company
- Develop meaningful relationships with customers to encourage trust and loyalty
- Follow up on cold and warm leads to further the sales process
- Set and meet sales goals and objectives set by leadership
- Close the sales on assigned products and/or generate leads for outside sales staff
- Achieve monthly sales goals by following the set sales process with emphasis on proper qualifying the potential client, helping provide the best solutions for the client, and close the sale in a satisfactory manner
- Collaborate with and support outside sales staff
- Back up other inside sales staff and perform clerical and administrative support functions as needed
- Answer inbound calls and assist customers who have specific inquiries
- Maintain records of customer interactions and transactions and record details of inquiries, complaints, and comments
- Maintain the highest level of customer service while demonstrating a friendly and genuine demeanor
- Perform other customer service duties, internally and externally, as requested
- Regular, reliable attendance at the worksite or assigned work location
- Other duties and responsibilities may be assigned on a temporary or permanent basis as needed
QUALIFICATIONS
Education & Experience
- High school diploma or GED required
- At least 2 years of sales experience in a sales or related role required
Knowledge, Skills & Abilities
- Concrete technical knowledge preferred
- CRM experience preferred
- Knowledge of local and rural geographic areas a plus
- Knowledge of local contractors a plus
- Excellent verbal, written, and comprehension communication skills
- Excellent interpersonal skills and a positive attitude that fosters effective relationships
- Ability to read, write, and figure mathematical calculations
- Ability to be professional and courteous when communicating with customers
- Self-motivated, organized, and able to work independently without direct supervision
- Detail-oriented and able to complete tasks and projects in a timely manner
- Ability to greet and assist customers courteously on the phone or in person
- Must possess and maintain a valid driver’s license with good driving record
- Willingness to work nights and weekends as required
PHYSICAL REQUIREMENTS
- Lift, push, or pull objects of various dimensions up to 30 lbs. of weight frequently
- Ability to perform 80% sedentary work and tolerate prolonged standing/sitting/walking
- Ability to repeatedly balance, bend from the trunk, crawl, kneel, push and pull objects
- Ability to use hands and fingers to handle or feel
- Ability to verbally communicate, hear, and see
EEO Statement:
We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, genetics, marital or protected veteran status. Dolese provides 'reasonable accommodations' to qualified individuals with disabilities in accordance with the American with Disabilities Act and applicable state and local laws. If you need a reasonable accommodation in order to complete the application process please contact the Human Resources Director.
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