Patient Services Associate

Summary

The Congenital Heart Center at the University of Michigan C.S. Mott Children's Hospital is currently seeking a full time Patient Services Associate to support the Pediatric Cardiology Outpatient Clinic as a float which will provide administrative and clinical support to various clerical and medical staff to ensure an efficient and expedient experience for the patient and their family.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

Float to cover all clerical areas within the Pediatric Cardiology clinic and provide coverage for the medical assistants as needed in the event of absences, breaks and lunch.

Provide exemplary customer service to patients, faculty and staff.

• Check-In/Check-out coverage.
  • Check-In/Check-Out patients.
  • Collect co-pays, balances and office visit charges.
  • Schedule, reschedule and cancel appointments.
• EKG/MRI/Echo scheduling coverage.
  • Schedule inpatient and outpatient diagnostic testing appointments.
  • Accurately prepare billing for processing.
  • Facilitate reading of outside EKGs and Echos.
  • Coordinate with Radiology to schedule cardiac MRIs.
• Coordinated Care & Cath/EP scheduling coverage
  • Schedule and facilitate appointments/cases for procedural patients.
• Medical Assistant coverage.
  • Room patient and obtain vitals.
  • Maintain patient flow.
  • Accurately and efficiently prepare for clinic.
• Answer and direct incoming phone calls to appropriate area.
• Maintain office supply stock for clerical areas.
• Scanning, faxing, filing.
• Participate in the development of clinical goals and objectives by observing and recommending new or revised policies, procedures or methods.
• Other duties as assigned by the Clinic Supervisor and Clinic Administrative Manager Intermediate.

Required Qualifications*

• High School Diploma or GED.
• 2 -3 years of experience.
• Exceptional interpersonal skills and ability to work well within a team setting.
• Communicates effectively.
• Demonstrates active listening, written, verbal and information technology skills.
• Ability to work independently, prioritize, problem solve and work cooperatively with faculty and staff.
• Strong attention to detail, multitasking, accountability and follow through abilities.
• Ability to work as part of a team but also able to take direction while successfully managing the clinic needs in a fast-paced environment.
• Professional and positive image and attitude when interacting patients, faculty, and staff.
• Responds positively to change, showing willingness to learn new ways to work.
• Flexible and able to switch between tasks efficiently and accurately.

Desired Qualifications*

• 1-2 years experience in a medical setting.
• Proficient in MiChart.

Work Schedule

Monday-Friday Hours 8AM-5PM

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.