Automotive BDC Representative

Job Description

Company Overview:

Join our dynamic team at Rusty Wallace Honda, a leading automotive dealership dedicated to delivering exceptional customer experiences and unparalleled service. We're committed to excellence in every aspect of our business and are seeking a motivated Automotive Business Development Representative to join our team.

Position Overview:

As an Automotive BDC Representative, you'll be at the forefront of our customer engagement efforts. Your primary responsibility will be to handle inbound and outbound calls, emails, and other communications to assist customers in scheduling appointments, answering inquiries, and providing outstanding customer support.

Key Responsibilities:

• Respond promptly and professionally to inbound calls, emails, and online inquiries from customers.
• Schedule appointments efficiently, ensuring optimal utilization of resources.
• Follow up with customers to confirm appointments and address any additional needs or concerns.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Proactively reach out to customers to promote sales specials, and other dealership initiatives.
• Collaborate with other team members to ensure seamless communication and exceptional customer service at all touchpoints.

Qualifications:

• High school diploma or equivalent; additional education or training in customer service is a plus.
• Previous experience in a customer service or call center role, preferably in the automotive industry preferred
• Strong communication skills, both verbal and written, with a professional and courteous demeanor.
• Excellent organizational skills and attention to detail, with the ability to prioritize tasks effectively.
• Proficiency in using technology and computer applications.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• A passion for delivering exceptional customer experiences and exceeding customer expectations.

Benefits:

• Competitive compensation package with opportunities for performance-based bonuses.
• Comprehensive benefits package including health insurance, dental, and vision coverage.
• 401(k) retirement savings plan with employer match.
• Paid time off and holiday pay.
• Ongoing training and development opportunities to enhance your skills and advance your career in the automotive industry.

Join Our Team:

If you're a customer-focused individual with a passion for the automotive industry, we want to hear from you! Join our team at Rusty Wallace Honda and become part of a winning culture dedicated to exceeding customer expectations. Apply now to start your journey as an Automotive BDC Representative!

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Ability to Relocate:

• Knoxville, TN 37912: Relocate before starting work (Required)

Work Location: In person

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