Job Description

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Redwood City, CA, USA.

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
10 years of experience working in product strategy, product management, business strategy, marketing strategy, sales, or sales operations roles.
5 years of experience building teams and managing direct reports.
Experience in data-driven environments.
Experience influencing executive stakeholders across organizational lines and borders.

Preferred qualifications:

MBA, Master's degree or other advanced degree.
10 years of experience in a relevant functional area (e.g., business development, partnerships, sales, management consulting, investment banking, strategy, operations) at a technology or media/entertainment company.
Experience in Data Analysis or Data Science.
Ability to reach distinct audiences effectively.
Excellent project management, problem-solving and analysis skills, with effective business acumen.
Excellent executive-level written/verbal communication skills.

About the job

As the Head of Strategy and Operations, you will play a leadership role for a team that sets the strategy and ensures flawless execution to enable and upskill promoters on the go-to-market strategy for Product and Solutions Activation (PSA). You will be responsible for crafting and setting the team’s priorities, and running business operations.

In this role, you will work on a variety of projects, from rich diagnostics and behavior measurement, project managing key cross-functional initiatives mapped to Google Customer Solutions (GCS) enablement efforts, to driving quarterly business reviews. You will partner internally with peer teams and with a range of central stakeholders including Sales Mastery, PSA Strategy and Operations, Business Strategy and Operations (RSO) to ensure seamless, comprehensive, and holistic enablement of our business initiatives.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

The US base salary range for this full-time position is $174,000-$261,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

Design and lead key business operations and processes to enable GCS Seller Success leadership to operate efficiently, set the business to deliver against its priorities, and represent Seller Success within PSA/GCS and Google.
Lead a team of Program Managers and Data Analyst that serve as the primary internal business partner, with diagnostics and measurement to three functional areas: Solutioning Content, Global and Regional Activation, Product Enablement and Workflows.
Drive accountability with key cross-functional stakeholders to ensure GCS led initiatives are aligned and have maximum impact.
Drive annual business planning process, ensuring the team is prioritizing and utilizing resources to deliver on impact areas of capability development.
Engage GCS leaders to understand their goals, identify priority, upskill and/or enablement areas to improve business operations and execution, and share strategic recommendations.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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