Job Description
Please Note:
To provide the best candidate experience with our high application volumes, we limit applications to a total of 10 over 6 months.
Advancing the World's Technology Together
Our technology solutions power the tools you use every day-including smartphones, electric vehicles, hyperscale data centers, IoT devices, and so much more. Here, you'll have an opportunity to be part of a global leader whose innovative designs are pushing the boundaries of what's possible and powering the future.
We believe innovation and growth are driven by an inclusive culture and a diverse workforce. We're dedicated to empowering people to be their true selves. Together, we're building a better tomorrow for our employees, customers, partners, and communities.
What You'll Do
Sales Operations Specialist will support sales managers on various accounts, communicate with customers and internal teams to answer questions and resolve issues. Track and manage orders, verify pricing, work with Logistics to arrange deliveries. Monitor accounts receivable, process RMA's, sample requests and create invoices for certain accounts as needed.
You will learn foundry business and working in a sales organization for support.
Location: Onsite at our San Jose headquarters 5 days a week with an average of 10% travel per year.
Reports to: Staff, Sales Administration, S&M, Foundry - Sales Operations
Job ID: 42373
- Support local sales managers, HQ and customers - answer questions, resolve any sales operation related issues.
- Work closely with internal teams & customer's operations teams to understand & align on the impact of scheduling issues and identify/recommend mitigation plans and alternative solutions.
- Track and manage open orders including expedite orders, verify pricing, work with HQ to ensure product is stocked and shipped according to schedule, monitor billing progress.
- Process RMA requests and sales billing adjustments.
- Set up new accounts with required documents and maintain existing customers with latest account information on ship to locations, incoterm, and etc.
- Monitor credit limit and accounts receivable and resolve credit issues with customers and Samsung's credit department.
- Prepare & maintain sales related reports and provide requested reports to appropriate teams as needed.
- Able to provide back-up support to co-workers on PTOs/weekends/holidays on rare occasions
- Complete other responsibilities as assigned.
What You Bring
- Bachelors of Arts or Science Degree in Business, Engineering, or related discipline with 0+ years experience with sales operations process, logistics, and inventory management. Relevant Semiconductor experience a PLUS!
- 1-2 years' experience B2B sales support, account management, or client services experience preferred.
- Strong proficiency with office software including PowerPoint, Excel, Word.
- Experience in SAP for Sales Operations a plus.
- You're inclusive, adapting your style to the situation and diverse global norms of our people.
- An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
- You're collaborative, building relationships, humbly offering support and openly welcoming approaches.
- Innovative and creative, you proactively explore new ideas and adapt quickly to change.
#LI-MD1
Equal Opportunity Employment Policy
Samsung Semiconductor takes pride in being an equal opportunity workplace dedicated to fostering an environment where all individuals feel valued and empowered to excel, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status.
When selecting team members, we prioritize talent and qualities such as humility, kindness, and dedication. We extend comprehensive accommodations throughout our recruiting processes for candidates with disabilities, long-term conditions, neurodivergent individuals, or those requiring pregnancy-related support. All candidates scheduled for an interview will receive guidance on requesting accommodations.
Recruiting Agency Policy
We do not accept unsolicited resumes. Only authorized recruitment agencies that have a current and valid agreement with Samsung Semiconductor, Inc. are permitted to submit resumes for any job openings.
Covid-19 Policy
To help keep our employees, customers, and communities safe, we've developed guidelines for our teams. Currently, we encourage vaccination for all employees and may require it depending on job functions (e.g., traveling for business, meeting with customers). While visiting our offices or attending team events, we ask employees to complete a daily health questionnaire and complete a weekly COVID test. Our COVID policies are subject to change depending on public health, regulatory and business circumstances.
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