Job Description

Overview

Go-Forth Home Services is seeking a candidate that understands how crucial customer service is and how to deliver an exceptional customer service experience. The ideal candidate should be able to effectively communicate and educate/upsell our clients regarding our home services and products. The candidate will be provided thorough training, giving them the opportunity to learn and grow within the company. The training will allow the candidate to flourish within the role while applying their own skill set. This is an exciting opportunity where you can work independently and as a team.

The Core Values of our organization:

Aim for Delight - We say yes to customers & each other. We love to serve.
Be Professional - Be an elite professional that customers & employees want to work with. Take pride in how you appear & act. Be on time, attentive & enthusiastic.
Fight For Simplicity - Keep it simple & consistent. Focus on how things should be done right every time.
Own it - Own the entire process through the final outcome. Your customers & teammates rely on you to follow through on all the details.
Show Grit - Overcome obstacles & persevere with passion

Responsibilities

Handling inbound calls
Making outbound calls to existing clients for upspelling opportunities
Updating customer information in our CRM platform to maintain accuracy
Answering questions from prospects and resolving/educating existing customer inquiries
Scheduling appointments for home services
Maintaining an adequate sale close rate *other duties as assigned*

Qualifications

Excellent written and verbal communication skills (required)
Active listening skills with the ability to multi task (required)
Thrive off of coaching, feedback, practice and teamwork (required)
Self-motivated with a focus on delivering exceptional customer service (required)
Experience in a contact center environment (preferred)
Ability to work well individually and as a team (preferred)

The above statements are intended to describe the general nature and scope of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified.

The contents of this document do not create contractual rights of any kind between the company and any employee, nor do they guarantee employment for a definite term. Employment with Go-Forth is always AT WILL and may be terminated by the employee or the company at any time.

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 40 per week

Benefits: