Customer Account Representative- Bilingual

Title: Customer Account Representative- Bilingual
Location: Plano, Tx /Dallas, Tx (Local only)
Duration: 6+ Month Contract
Compensation: 17.74/hr W2
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US

• Monday-Friday - 7am-7pm
• Hybrid - Once a month in office
• Contract to hire
• Retail Energy is a must****

Job Description:

• Actively promote the company and the value of its products and services.
• Interact with customers, issue orders, and analyze accounts to resolve billing inquiries, negotiate payment options/deposits and provide customers with assistance in obtaining various company products and services.
• Interface with a wide variety of people both internally and externally in a diplomatic manner.
• Effectively utilize resources, i.e. computer systems, software programs and phone equipment.
• Consistently apply knowledge required to perform technical and procedural aspects of the position.
• Identify and act on process and/or system enhancements to create efficiencies and/or better customer experience.
• Diffuse customer escalations (customer save skills).
• Conduct outbound calls as required.

Skillset / Experience:

• High school diploma, GED, or equivalent math and English skills required.
• Demonstrated ability of excellent customer service skills; maintaining a calm, patient tone in face of customer objections; and questions.
• Retail Energy experience required
• Bilingual in English/Spanish required
• Excellent problem solving skills and ability to use good judgment to make decisions
• Proficient in verbal and written communication skills including excellent listening skills.
• PC Skills Basic PC skills required. Must be able to type and talk simultaneously. Basic understanding of Microsoft Office software required.
• Basic math skills and analytical ability necessary to respond to billing inquiries.

Working Conditions:

• Overtime may be required to accommodate workload and emergency call out.
• Hours of operation can range from 7:00am to 7:00pm CT Monday-Friday (Subject to change with prior notification).

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• …and much more!

About INSPYR Solutions:
As a leading information technology partner, we connect top IT talent with our clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. We understand and value the unique needs of highly-skilled information technology professionals in the industry and always strive to stay above the curve. Our company was founded on the following core values: Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and Make a Contribution. We take pride in our business model and strive to create a positive workplace environment through an exemplary culture.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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