Job Description

Position Overview

Solich Piano Columbus-Easton is hiring Administrative Sales Enablement Specialists to join the Solich Piano Columbus-Easton team to support our piano retail processes. You will perform various sales and administrative tasks to assist our store operations and work in our Easton showroom to contribute to a first-class experience for all our customers.

To succeed in this role, you will perform meaningful, fast-paced work in customer service, reception, intermediate piano demos, vendor relations, and data entry, as well as general showroom maintenance. You will facilitate clients through the transaction process by processing electronic invoices, scheduling deliveries, and collecting various types of payments. You will communicate confidently and clearly via phone, email, and in-person interaction, while thoroughly documenting and reporting to our leadership team at our corporate headquarters.

You will coordinate with fellow Solich Piano staff and the executive team to ensure that our stores and logistics run smoothly. Candidates will succeed in this growth position by being comfortable playing and showing pianos, and by demonstrating business sense and familiarity with IOS and Microsoft Windows operating systems and various computer technology, web marketing, and social media platforms.

Responsibilities

Assist on the Piano Sales Team via clerical tasks, client communications, and sales processes while staffing the showroom fulltime in the evenings and on rotating weekends.
Correspond professionally via phone, text, and email with highly educated customers and vendors
Prepare customer invoices with great attention to details and much clarity
Order piano accessories, office products, and ancillary items for the store operation
Complete online financing applications, charge credit cards, and handle customer signatures and transaction follow-up with confidence
Resolve logistical tasks with assertive and persistent approaches
Work collaboratively with other staff members and the corporate office to provide excellent service to our current and prospective piano customers

Required Skills

Strong attention to detail
Demonstrated familiarity with documenting daily, weekly, and monthly procedures
Possess an intermediate understanding of Microsoft Office Suite, particularly Microsoft Excel
Experienced iPhone user
Experienced using Windows or Mac computers and software
Discretion and sensitivity in customer interactions involving their financial data
Organizational capability to compile forms and utilize digital and physical filing systems
A desire to learn about pianos and piano-related products
Ability to record meeting notes and action items for staff and management
Multitasking with ease: Thrive in a fast-paced work environment that involves rapidly switching between calls on landlines, cell phones, and computer data
Ability to play at least a few basic songs on piano, using two hands and pedal, with dynamics, demonstrating joy in music-making on piano.

Optional Skills