Job Description

About BridgeHaul

BridgeHaul is a fast-paced tech startup transforming the trillion-dollar supply chain industry with the resources and financial backing of an international logistics company. BridgeHaul utilizes IOT hardware and cloud-based SaaS applications to provide a digital freight marketplace, freight factoring, and other products and services that aim to improve the lives of our customers, Shippers and Motor Carriers.

BridgeHaul will give you the opportunity to have a "day-1" impact on a fast-growing company with all the stability, benefits, and clout of a large organization that embraces family values. We care about the development and well-being of our people and it shows with one of the lowest turnover rates in our industry.

Job Summary

You have the ability to make a day-1 impact in a fast-paced, dynamic work environment as an early member of a growing team. You are eager to work cross-functionally across sales, marketing, development, and product management. Your actions and behaviors will provide the service blueprint—setting the bar high for customer success. You are obsessed with providing exceptional customer support, solving problems, and ensuring quality control.

You are comfortable with ambiguity and operate with a degree of scrappiness to ensure things don’t fall through the cracks and, at the end of the day, get the job done.

Duties & Responsibilities

Provide exceptional customer service to inbound customer contacts, solving customer escalations via phone, email, chat and other modes of communication
Fulfill daily customer orders with attention to detail
Process returns and customer cancellations and maintain positive control of inventory
Work independently on projects and be comfortable working in an ambiguous and ever-changing environment
Conduct audits and other duties as needed to ensure operational excellence and continuous improvement
Gain an in-depth understanding of our products and services—while being capable and willing to train customers and provide support when challenges arise
Provide detailed summaries to team members and internal stakeholders in effort to contribute to 360-degree awareness of customer sentiments and expectations
Be a self-starter and have a proactive approach to work
Communicating and coordinating with internal colleagues by phone, email, and team collaboration tools (i.e., Microsoft Teams, Slack)
This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include additional (relevant) duties and responsibilities

Qualifications

2-3 years of previous customer/client services experience
Experience with Microsoft Office (Excel & PowerPoint), CRM Software, and Teams/Slack/similar collaboration platform
Enthusiasm around working in an ambiguous environment
A passion for process improvement and critical problem solving; have a knack for conducting root cause analysis
The ability to stay calm under pressure, think on your feet, and exercise sound judgment amidst uncertainty
A strong track record working in team environments and known for high performance

Nice to Haves

Experience developing knowledge articles to support customer self-service
Transportation, freight brokerage, or other logistics industry experience
Experience working with a Tech company or startup
Bachelor's or Associate degree

About the Role

This role will have some flexibility, but will primarily be in-person, reporting to our office in Meridian, ID
This is a salary position; candidates should expect a pay range between $35-$47k/year; final decision on wage will be determined based on the candidate’s skillset and experience

Benefits

Health, Dental, and Vision Medical Insurance
Generous Paid Time Off, Sick, and Paid Holidays
Flexibility to work remotely
401k match program
Augmented prescription medicine support through Express Scripts
Employer-paid service to give employees access to Telemedicine for non-emergent medical attention
A generous well-being program where employees can earn up to $1,070 a year for participating in qualifying events and achieving qualifying objectives (walking challenge, water challenge, periodic screenings, etc.)

BridgeHaul is an equal-opportunity employer, and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have a big impact on a dynamic team, we’d love to hear from you!

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits: