Job Description

This position is at 120 Nebo Rd. in Hamilton, ON

About Bolts Plus Inc.:

Bolts Plus Inc. (www.Boltsplus.ca) is one of Canada's leading construction and industrial supply distributors, coast-to-coast. From manufacturing, infrastructure, construction, product training or industry knowledge, Bolts Plus Inc. provides customers with a wide range of products and services. In any commercial facility or project phase, Bolts Plus Inc.'s one-stop-shop solutions provide customers what they need to meet or exceed the demands of their job. Bolts Plus Inc. is proud to partner with industry-leading manufacturers to support this shared goal with quality, value, and productivity to solve the needs and challenges of customers.

Bolts Plus Inc. services and supports tens of thousands of customers across Canada in a wide range of industries and trades. With 15 walk-in branches and a fast-paced distribution center and more than 140 employees, we are proud to contribute to the success of projects across Ontario.

Why Bolts Plus Inc.:

Comprehensive Benefits Package
Team Environment
Competitive Salary
Opportunities for Career Growth
Wellness Program

Job Description: Inside/Outside Sales Representative

Job Summary

Develop new prospects and interacts with existing customers to increase sales utilizing knowledge of core customers and Bolts Plus product line. Responsible to profitably grow sales to achieve yearly sales goals as a sales consultant for current core industries and emerging industries and markets; responsible for prospecting for new accounts, retaining existing accounts, and increasing opportunities with existing customer.

Major Tasks, Responsibilities and Key Accountabilities

Provides exceptional customer service by greeting and interacting with customers. Upsells by identifying related products, add-on extensions and making customers aware of product promotions.
Develops relationships and partnerships and establish Bolts Plus Inc.as a First Choice Supplier to our customers.
Analyzes our market and champions sales initiatives to increase overall market share and profitability.
Receives, researches, and answers customer questions regarding accounts, products, rates and services offered, via telephone or in person.
Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely solutions. Communicates product features, benefits, and warranty policy information to customers.
Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pull orders as required.
Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Maintains showroom cleanliness.
Makes deliveries in a company vehicle.

Conducts on-site customer visits with new and existing customers

Manages sales volume with an existing group of customers, prospects successfully to expand the customer base

Forecasts, prospects, and bids for new business to include customers, markets, and additional service opportunities

Maintains existing and builds new customer partnerships

Develops and sustains sales relationships with key decision makers and influencers on all levels of an organization

Shares market and competitor information with all applicable channels within the organization; establishes relationships and working partnerships

Partners with customers, vendors, Credit, and A/R to quickly resolve customer service issues

Identifies customer products needs and coordinates execution of orders

May conduct negotiations with suppliers, vendors and manufacturers

Assists in training or mentoring of associates

Nature and Scope

Demonstrates skill in data analysis techniques by resolving missing/incomplete information, inconsistencies/anomalies in more complex research/data

Nature of work requires increasing independence; receives guidance only on unusual complex problems or issues

Work review typically involves periodic review of output by supervisor and/or direct "customers" of the process

May provide general guidance/direction to or train junior level support personnel or professional personnel

Work Environment

Occasional heavy lifting as required

Minimum Qualification

Must be eighteen years of age

Education and Experience

Post-Secondary Education, Diploma or Degree in Business or related field preferred

Three (3) years outside sales experience with a successful track record in a customer service and/or related field; industry experience preferred

Critical Competencies to Drive Business Results

Strong team player with a “can-do'' attitude and passion for excellence

Hunter mentality

Exceptional communication skills and well-developed interpersonal skills

Strong appreciation for excellence in customer service is a MUST

Reliable, confidential, and conscientious

Strong initiative and ability to handle increasing responsibility over time

Excellent time management/organizational skills with ability to meet important deadlines in a fast-paced environment

Strong attention to detail

Strong strategic thinking and analytical skills

Strong business acumen and sense of urgency

Positive attitude, ability to work with a high level of energy and focus

Preferred Qualifications

Point of sales (POS) system or consultative selling/solution selling experience is required

Knowledge of customer business needs

Knowledge in Bolts Plus Inc. product line and core customers

Wholesale distribution experience, specifically experience with Fasteners, an asset
Proficiency with MS Office Suite (Word, PowerPoint, Excel) with knowledge of Streamline an asset

Job Type: Full-time

Pay: $17.00-$19.00 per hour

Benefits: