Job Description
Swipeclock is on a mission to make working life simpler and more productive. We're a leading provider of people solutions for small businesses with over one million employees at more than 45,000 businesses using our time tracking, scheduling and hiring solutions. We offer a unique opportunity to join a well-established SaaS company that is profitable, stable and growing.We are now accepting applications for a full-time Customer Success Manager. This position will be on our Client Success Team. The Swipeclock Client Success team acts as the key business liaison between Swipeclock and its clients. The core objective for Client Success team members is to grow recurring revenue for an assigned portfolio by expanding the Swipeclock product and feature footprint. The Customer Success Manager is also responsible for attrition mitigation across all managed accounts.
With a strong customer-first culture, we are looking for an individual with experience in SaaS account management or sales with an emphasis on selling new products and features to an install base. A successful candidate will be a self-starter and contributor that excels at dealing with ambiguity. Team player is a must as this role bridges the gap between our Customer Excellence Program and technical support.
Perks of Working at Swipeclock / Why You'll Love It Here
- Your Wellbeing:
- Hybrid In-Office - This position allows the flexibility to work from home in Utah and to come into our South Jordan, Utah office once per week or as needed.
- Generous PTO Policy with an additional 5 sick days per year
- 10 paid holidays per year
- We provide medical, dental, vision, and supplemental benefits. Swipeclock also offers company paid Life Insurance, Short-Term Disability, and Long-Term Disability.
- Swipeclock offers tuition reimbursement.
- Compensation:
- The salary range for this position is $55,000 - $65,000. Compensation is based on your experience and credentials.
- Swipeclock matches 100% of the first 6% you contribute to your 401k.
Our Values:
- Inclusive: Uniqueness is power. We listen to understand. We include everyone. We endeavor to create a work environment where everyone feels welcome. We're passionate about creating an inclusive workplace that promotes and values diversity.
- Agile: Phenomenally agile companies are able to take a problem and work it into a success story. We have an agile mindset. We seek to deliver solutions quickly. We believe that the quality of life is affected by the interaction between people and their environments.
- Resilience: We are a resilient group of individuals. We know the business environment can be unpredictable. Thriving means being able to pivot, innovate, and continually improve while keeping the focus on what's important – our employees, partners, and customers.
- Results Matter: We always strive to do our best work because results matter. We measure and report on results and let data steer us to the best outcomes.
- We have a positive culture at Swipeclock and have a committee focused on keeping it that way! We participate in community events and provide volunteer opportunities throughout the year.
- We also have team activities and events throughout the year including company parties and wellness activities.
- Assess client growth opportunity
- Deliver product subject matter expertise to application administrators
- Provide product and feature demonstrations and to be comfortable with video presentations
- Collaborating with various internal departments to ensure they fulfill all customer requests
- Document all interactions and record information and utilized time in CRM system
- Acting as the client's representative in a firm to ensure their demands are met with a focus on improving the customer experience
- Collecting and analyzing data concerning consumer behavior
- Identify and manage at-risk accounts with a high focus on churn reduction
- Escalate issues that pose attrition risk
- Always maintain a positive attitude with all Swipeclock, Channel and Client personnel and management
- Other duties as assigned.
- Experience commanding product demonstrations and running meetings using Teams/other web tools
- Strong consultative or process background and ability to lead people in discussions to uncover needs and prioritize requirements
- Commanding knowledge of value-based and solutions-selling
- Knowledge of business organization structures, buying influences, negotiation, and purchasing processes
- Good interpersonal skills and the ability to work under pressure
- Excellent verbal and written communication skills to communicate product ideas to clients
- Desire and willingness to learn
- Excellent organizational and time management skills
- An understanding of SaaS software and a variety of product offerings
- Experience in payroll/timekeeping industry a plus
- 1 years of experience in SaaS organization
- 1+ year experience in SaaS account management or sales
- 1+ year experience with Salesforce.com or other CRM application
- Ability to provide quantifiable growth results
- Track record of developing strong, collaborative customer relationships that result in long term, referenceable clients
- A solid knowledge of how to execute high-touch customer programs leading to successful customer engagements
- Ability to multitask and manage multiple moving parts, while actively prioritizing activities and deliverables
- Ability to work independently in highly ambiguous environments, with both technical and business groups internally and externally
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