Customer Success Advocate- Full-time (Remote)

FLEXIBLE CAREER IN CUSTOMER SERVICE

About Viking: Since 1980, we've been protecting homes and businesses from unwanted pests. We hire trustworthy, customer-service-focused people who are proud to be in the dynamic and sophisticated pest control business.

If You Are.... A person who loves making people happy and delivering phenomenal customer service, Viking Pest has an exciting opportunity for you!

Your Role: Customer Success Advocate

Your goal is to be a friendly, helpful, knowledgeable, and professional point of contact for our customers, providing the highest quality customer service. You'll be responsible for answering inbound customer inquiries via telephone, email, and chat to make each customer feel like the most important person in the day. You'll provide friendly, knowledgeable, and prompt customer support regarding scheduling, service, billing, and other client-based account information. With a timely resolution in mind, you'll schedule service, log customer feedback, and follow up on any customer needs as quickly and helpfully as possible.

What We Need From you...

• Passion for customer service
• Enthusiasm for providing high-quality service
• Exceptional verbal and written communication
• Commitment to accuracy
• Experience working on a Windows computer
• Extreme punctuality and reliability
• Collaborative when working in a team
• High school degree or equivalent
• Bilingual preferred, not required
• Call center experience preferred but not required

What You'll Get...

When you put your skills to work with Viking Pest, you'll work with a highly experienced team of professionals and have access to these great benefits, regardless of your schedule!

• Flexible schedules that can vary and allow for work-life balance
• Paid ongoing training and in-depth orientation
• Paid time off, including eight paid holidays
• Flexible Schedule, offering flexible hours and split shifts
• Competitive hourly compensation
• 401(k) Savings with company match
• Generous employee referral program
• A peer-to-peer employee recognition program

Health and Well-being:

• Several health insurance options with Cigna medical network
• Prescription drug program
• Dental & Vision plans
• FSA or HSA for medical and childcare expenses

Equal Opportunity Employer

Viking Pest is a Drug-Free Workplace