Job Description

We’re hiring! Mastermind Toys has big plans and we want YOU to join our growing team! We have a customer-obsessed culture, which we believe starts with employee experience. We jump at the chance to co-create with our customers and employees, while staying true to our Canadian roots. Over 39 years later, Mastermind Toys is the nation’s largest specialty toy and children’s bookstore, and we deeply believe that “Play is Kids’ Work".

We are currently seeking a Corporate Sales Specialist to join our team at our Play HQ office. The successful candidate will be responsible to direct Mastermind Toys' corporate (business-to-business) sales operations to ensure that profits are maximized, and sales targets are met. The successful candidate is highly driven - leading customer acquisition and sales generation efforts, engaging with the cross-functional team to ensure successful ordering and execution, and monitoring team performance and sales goals all while delivering the unique Mastermind Toys brand of service and satisfaction.

Job Responsibilities:

Sales & Profitability

Manage, maintain, and build upon Mastermind Toys’ portfolio of corporate sales customers
Prospect and qualify new corporate sales leads
Schedule meetings and presentations with prospects
Create, plan, and deliver presentations on company products
Maintain a well-developed pipeline of prospects and sales activities, keep current by updating account information regularly
Provide exceptional customer service by walking clients through their event(s) from moment of booking to post event relationship building
Demonstrate sound retail business acumen and has prime responsibility to lead the achievement of expected business and financial objectives through planning, communicating, implementing, and assessing actions that contribute to the profitability, success, and growth of the corporate store
Understand and make decisions consistent to company vision and pillars of operation; key objectives; department budget, goals and KPI(s). Analyze results and initiate actions to achieve goals
Generate internal forecasting, logistic coordination, budgeting, and short/long range planning to drive business growth
Leverage other sales office resources and administrative/support staff to achieve personal and team related revenue goals
Identify opportunities and leverage market knowledge to facilitate the delivery of business initiatives and liaise with both internal and external partners
Escalate material or potentially material issues impacting the stable, profitable administration of the corporate business

People

Manage program elements across multiple stakeholders including marketing, creative, store ops, merchandising, finance, and distribution centre
Along with Customer Service Manager, plan & organize the recruitment & selection of qualified people using established processes to adequately staff department in a manner that enhances the business reputation and maintains a positive, honest, and respectful workplace culture
Provide a variety of training and developmental support for temporary corporate sales team members, including conducting one on one meetings
Supervise and monitor temporary staff to ensure they are applying established policies to resolve customer satisfaction and use authority within established parameters to provide appropriate resolution. Queries of a non-standard or challenging nature are escalated for resolution

Project Management

Support retail store locations by assisting in procurement of product, information, or documents to help procure and execute in-store corporate sales
Coordinate with internal and external partners to seek information on behalf of the customer, including the procurement of quotes for products or services related to their order
Prepare, key in, edit and proofread invoicing and order information
Work directly with internal partners to maintain execution timelines on corporate orders
As needed, work alongside fulfillment staff to complete orders/provide quality or accuracy checks
May compile data, statistics, and other information to support research/reporting
Consistently apply all health and safety practices to ensure personal safety; the safety of others and the efficiency of the facility

Qualifications:

An undergraduate degree/diploma in Marketing, Business, or related field is an asset.
2-4 years previous sales experience (Previous Mastermind experience is an asset)
Proven track record of successfully managing customer relationships
Excellent interpersonal skills
Strong verbal and written communication skills
Highly self-motivated
Proficiency using Outlook applications, email, word, excel and customer service-related software systems

Mastermind Toys is committed to accommodating applicants with disabilities throughout the recruitment and selection process. Upon request, Mastermind Toys will, in consultation with the applicant, determine the nature of any accommodation that may be required.

We sincerely thank all applicants for their interest in Mastermind; however only those selected for an interview will be contacted.

Application deadline: 2024-03-01

Job Type: Full-time

Salary: $45,000.00-$56,000.00 per year

Benefits: