Sales and Operations Manager (Reston/Fairfax)

Benefits:

• Free and Highly Discounted Education Resources
• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

We are looking for highly energetic, friendly, extroverted and professional individuals. The Sales and Operations Manager (SOM) at UFC GYM, you will be the face of our brand, ensuring every member and guest enjoys a welcoming, informative, and entertaining experience. Your primary responsibility is to drive membership growth, guarantee exceptional service, and maintain a clean and well-maintained facility. The SOM is responsible for driving potential members into the gym to deliver industry leading customer services to them as well as our current members. This service must translate into exceeding personal revenue targets issued by management through both internal and external prospecting. Additionally, you will play a role in hiring, training, and supervising of front desk staff, resolve membership issues, and uphold company standards.

ESSENTIAL DUTIES & RESPONSIBILITIES

Lead Generation & Appointment Booking

• Engage in external marketing, promotions, and prospecting, including off-site promotions and building relationships with local businesses to generate leads
• Utilize internal marketing strategies to collect leads from current members through relationship-building and referral initiatives
• Meet or exceed monthly appointment goals and ensure appointments translate into guest visits
• Drive membership sales through productive phone activities

Guest Touring, Membership Presentations, & Personal Production

• Conduct fitness tours for all guests, ensuring each is presented with membership options according to company guidelines
• Utilize approved sales presentations to enroll new members and meet personal sales goals
• Attach private coaching packages to 20% or more of new member enrollments

Customer Service

• Follow up with newly enrolled members to ensure satisfaction and exceed expectations
• Provide exceptional customer service during all interactions with guests
• Assist in maintaining a clean and operational facility
• Address and resolve member concerns and complaints professionally

Facility Operations

• Monitor club facilities and equipment, resolving or escalating issues promptly
• Manage inventory receiving and control activities according to company guidelines
• Collect dues and address past-due accounts, ensuring compliance with company policies
• Optimize retail merchandising and display according to company standards
• Supervise point-of-sales operations and maintain accurate revenue reports

Miscellaneous

• Adhere to set schedules and attend mandatory meetings
• Follow uniform policy guidelines
• Record time worked accurately and adhere to company timekeeping policies

REQUIRED QUALIFICATIONS

Knowledge, Skills & Abilities

• Proficiency in sales practices and techniques
• General understanding of the fitness industry
• Computer literacy
• Strong interpersonal and customer service skills
• Self-motivated with excellent organizational skills
• Ability to work collaboratively in a team environment

Minimum Experience

• 1-2 years of sales experience, preferably in fitness or service (auto, real estate, hospitality, etc) sales
• Minimum 2 years of experience in the health and fitness industry, with managerial experience preferred
• Experience in health clubs or the hospitality industry is advantageous

Minimum Certifications/Education Level

• Bachelor’s degree in disciplines such as: business, sales, marketing, health & fitness
• Current CPR/AED certification (opportunities to obtain this in first week of employment)

Physical Requirements

• Ability to stand for up to 7 hours a day
• Ability to take UFC Gym Classes
• Ability to lift and carry 20-30lbs
• Must possess a valid driver's license and be able to drive when necessary

This position description outlines the primary duties and responsibilities of the Sales and Operations Manager role at UFC GYM. It is not exhaustive and does not encompass all tasks. The order of duties listed is not indicative of priority.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.