Field Service Technician - Industrial

Join the IPG Team!

Are you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutions-we are a community that values safety, people, passion, integrity, performance, and teamwork. From tapes and films to packaging and protective products, as well as engineered coated materials and advanced packaging machinery, we develop innovative solutions that protect the world. Now, we are expanding our global team and looking for talented individuals like you!

Title: Field Service Technician - Industrial

Department: Sales

Status: Salaried Exempt

Position Purpose: Partner with IPG Sales Representative to provide technical sales support and guidance and ensure that effective technical solutions are developed which fulfill the customers' requirements.

Principle Accountabilities

• Required to be knowledgeable with IPG products (shrink films, protective packaging, tandem bagging system, tape heads, carton closure equipment), features, benefits, capabilities and effectively communicate the IPG value to our customers.
• Assist in the development, definition and documentation of Technical Sales "best practices" including, but not limited to: RFQ/RFP analysis, value analysis, quarterly review, time studies, annualized cost saving programs, corporate reporting, end user training programs.
• Partner with sales to identify complex opportunities and appropriate solutions for new and existing customers that match their long and short-term needs and goals.
• Provide technical guidance and expertise in customer meetings regarding implementation and execution, best practices, products and features, partnerships, etc.
• Coordinate with internal departments: Sales Management, R&D, Engineering and Operations with clearly defined technical and commercial requirements.
• Develop strong communication channels between R&D, Product Management, and Sales.
• Gather sales and customer feedback and requests for product development consideration.
• Act as a field feedback loop for product development.
• Proactively improve relations with shrink wrap equipment and stretch wrap equipment suppliers understanding how their equipment works and how our products perform on their equipment.
• Other duties as assigned.

Essential Skills and Experience

• 5+ years of experience in the technical resolution of products.
• Ability to present technical concepts to non-technical people.
• Strong problem solver with organizational and analytical skills.
• Strong attention to detail.
• Strong written and verbal communication skills
• Well-developed interpersonal and time management skills.
• Ability to manage multiple projects with minimum direction.
• Strong team player.
• Dependable and motivated self-starter.
• Adaptive to change and tight deadlines.
• Must be able to travel 70% of the time by vehicle or air travel as required. Must have valid driver's license to operate vehicle.

Job Type: Full-time

Pay: $21.94 - $24.96 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 75% (Required)

Work Location: On the road

Why Choose IPG?

At IPG, you will find more than just a job-you will find a place where your success is our success. We pride ourselves on a culture built around strong relationships, where every team member plays a crucial role in our growth. Whether it is through cross-department collaboration, continuous training, or sustainability-driven initiatives, we create an environment where you can thrive.

Our commitment to sustainability influences everything we do, from designing eco-friendly products to minimizing waste in our production processes. We are dedicated to building a greener future while providing safe, supportive workplaces for our people.

With over 40 years of industry expertise and a proven track record of growth and innovation, IPG offers a stable, secure environment where you can flourish!

We offer competitive pay, extensive benefits that support you and your family, and exciting career development opportunities. Whether you are looking to enhance your skills or advance your career, we offer ongoing training and the support you need to succeed. Think big, dream bigger, and make an impact with IPG.

You belong here. Join us today!