Job Description

Customer Success/Inbound Sales with the Vision to Grow with us!

We are looking for someone with a Heart of Gold to Learn, Lead, and Share a Strong Vision to Grow with our Company! Although we are hiring for an office admin with true Customer Service experience, we want to help groom you into an amazing person with a variety of skill sets to take you where you want to be! This position will be a perfect fit for someone who is looking to develop a lasting career but needs the right foundation first.

Do You Want To:

Work with an established lawncare company to nurture your talents
Develop a variety of high-level skill sets
Climb the career ladder with opportunities for better pay
Be appreciated and rewarded for your work ethic
Have a place to voice your opinion freely
Get direct deposit weekly
Have a great working environment
No nights required

We are looking for someone who is:

Reliable and detail-oriented with a proven track record of exceptional customer service and results-oriented methods
Enthusiastic and positive with excellent multitasking skills
Experience with multiple industry tools and programs such as Google Sheets/Docs/Chrome
Highly proficient with computer skills
flexible and adaptable with learning new technologies

We’re looking for great people who are Fast to respond, Extreme attention to detail, and Exceed Expectations! As you grow with us, we'll pass along a variety of responsibilities over time and guide you to own the following:

Scheduling

Finding / making spots for new bookings
Strategic technician routing - Route density optimized
Take customer calls and accommodate reschedules, specific requests
Reschedule jobs same day for absent employees, holidays, staff changes
Communicate with customers and techs about changes
Update computer with customer preferences, fee changes, day changes, etc.

Soft Sales

Make "Soft Sales" over the phone and computer with high level customer service and tact
Have 100% discretion to allow discounts, refunds
Attend regular meetings as required with the office to discuss individual and company goals and inter-departmental coordination efforts.

Customer/Employee Success:

Cultivate profound relationships, understanding each client's needs and aspirations.
Translate your sales expertise into solutions that resonate with our clients' visions.
Articulate the value of our offerings with conviction, ensuring customers see the benefits tailored for them.
Be the guardian of accuracy in every customer document, ensuring their unique requirements are met.
Coordinate with our team to craft seamless customer journeys that spell delight.
Be the empathetic touchpoint, addressing concerns with utmost professionalism and warmth.
Uphold our company's mission with pride, ensuring every customer interaction aligns with our core values.

If you feel you're a great fit, we'd love you to apply to be a part of our team! We look forward to meeting you!

Details about the job: