Head of Sales

Job Description

Job Description:

Head of Sales will play a crucial role in driving revenue enhancement and improving customer satisfaction through strategic leadership and planning. This position calls for an innovative leader capable of crafting and executing multifaceted strategies aimed at maximizing customer engagement and retention while achieving revenue goals. The successful candidate will have a solid foundation in revenue management and customer success, along with a demonstrated history of leading teams to deliver outstanding outcomes.

Key Responsibilities:

- Design and implement revenue generation strategies to meet and surpass financial objectives.

- Oversee and guide the customer success team, maintaining high levels of client satisfaction and retention.

- Assess market dynamics and customer insights to pinpoint opportunities for growth and areas needing improvement.

- Work collaboratively with cross-departmental teams to improve product offerings and enhance overall customer experiences.

- Establish and monitor key performance indicators (KPIs) pertaining to revenue and customer satisfaction.

- Prepare and present regular reports to senior leadership on revenue achievements and customer success metrics.

- Cultivate a high-performance culture focused on continuous improvement within the revenue and customer success teams.

Qualifications:

- Bachelor's degree in Business Administration, Marketing, or a related discipline; MBA is preferred.

- At least 10 years of experience in revenue management, customer success, or a comparable role.

- Demonstrated history of fostering revenue growth in a dynamic environment.

- Strong leadership capabilities with a minimum of 5 years managing cross-functional teams.

- Superior analytical and strategic reasoning skills.

- Outstanding communication and interpersonal abilities.

- Familiarity with customer relationship management (CRM) software and tools.

Job Type: Full-time

Pay: $200,000.00 - $300,000.00 per year

Schedule:

• Monday to Friday

Application Question(s):

• Do you have experience working for a fintech company?
• Do you have experience working in the Ecommerce field?
• Do you have experience managing teams?

Work Location: Hybrid remote in Los Angeles, CA 90036

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