Job Description

Company

SMART tag™ (by Secured Mobility LLC) is a SaaS technology service for the K-12 pupil transportation industry, equipping school buses with onboard tablets that enhance student safety and security while eliminating paper-based processes for improved efficiency and optimization of operations. SMART tag™’s technology also includes software for routing, RFID card management, and enhanced communications between the Transportation Department and their bus drivers, school campuses, and community.

Job Description

The Customer Success Representative’s primary role is to provides exceptional experience for each of our customers. The ideal candidate will be responsible for responding building reputable relationships with our customers in a professional and timely manner and often being the first line of communication and building the foundation between our customers and our Company.We are looking for a self-motivated individual team player, who is flexible, learns quickly, shares ideas, and has strong professional communication and problem-solving skills.

Responsibilities

Provide excellent customer support through phone, webinars, virtual meetings,email and messaging platforms.
Resolves issues efficiently and effectively or determines escalation to a more experienced team member.
Train in a compassionate and flexible manner to address each client's skill level.
Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations, while maintaining client confidentiality
Create or enhance training and self-help documentation and videos for internal and external use
Clearly communicates with clients (verbally and written) while researching complex issues, troubleshooting, and status updates
Researches issues of varying complexity while working to resolve them and communicate progress with the client
Participate in QA testing and troubleshooting for product enhancements
Identify, analyzes, and implements processes, attention to fine details and/or suggests improvements
Participate in team meetings
Multi task and switch focus with understanding and flexibility in an company of growth
Performs other duties as assigned.
Demonstrates awareness of and adherence to Company policies and practices. These include but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.

Qualifications

High School Diploma/GED - Required
Desired - Minimum 2 years of experience in Customer Support related field, but will train the right candidate
Desired - Minimum 2 years of experience in the school transportation field - but will train the right candidate
Ability to travel preferred to provide onsite support (at Company Expense)
Knowledgeable with Microsoft Office, Google Workspace, Zendesk, and other business related programs.
Exceptional Interpersonal Skills
Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues.
Excellent organizational and time management skills
Effective analytical ability, particularly in a technical environment.
Excellent customer service attitude, communication skills (written and verbal)
Ability to perform multiple tasks concurrently
Ability to independently research problems/questions and find answers
Ability to be flexible and adapt to complex situations and varying personalities
Detail-oriented and self-motivated
Willingness to continually expand on knowledge on products, services, and skillset
Ability to train in a compassionate and flexible manner to address each client's skill level remotely, and in person
Ability to type quickly and accurately while speaking.
Bilingual - Preferred
MUST BE ABLE TO PASS A BACKGROUND CHECK

Job Type & LocationFull-time (Hourly)

In-person: Georgetown, TX

Monday - Friday : 8 am - 5 pm CST

COVID-19 considerations: Voluntary temperature check at door.

Benefits upon completion of 1 month of employment.

Medical

Dental

Vision

Life

Disability

Eligible to participate in the company-sponsored 401K plan upon completion of 6 months of continuous employment.

Paid Sick Leave and Vacation

Compensation

$16 per hour and up *

*depending on verifiable experience and skill set

Non-Compete Agreement

Our standard non-compete agreement must be signed upon the start of employment.

For questions about this position please email deanna.maddux@smart-tag.net

Secured Mobility, LLC is an at-will employer. Therefore, employment and compensation can be terminated, with or without cause, at any time without prior notice, at the employee’s or employer’s option. This at-will employment relationship will remain in effect throughout your employment with Secured Mobility LLC unless it is specifically modified by an express written employment agreement executed by an authorized representative of the company and you. This may not be modified by any oral or implied agreement, and no employee handbook, nor any course of conduct, practice, policy, award, promotion, performance evaluation, transfer, or length of service can modify this at-will relationship.

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits: