Job Description
JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.
The Sales Support Manager assists the branch(es) and sales with internal and external quotes, managing RFQ’s as well as other internal or external requests. Will serve as a link between sales, branches, operations and customers.
ESSENTIAL FUNCTIONS:
- Ensure highest level of data quality by performing random audits to ensure teams are quoting rates accurately.
- Assist sales, department manager and colleagues in compiling quotes
- Ensure customer files and profiles contain all necessary documents
- Competency in pricing all products and services
- Assist with follow-up on sales leads in conjunction with the Regional Sales Director
- Provide sales support to sales force and customers
- Respond to customer requests with quick and accurate information
- Provide support on developing customer SOP’s in coordination with department managers and sales
- Act as a liaison between sales, operations and customers
- Work with sales force and team members to meet sales objectives
- Attend customer visits with sales and operations; as needed
- Create and lead customer rate cards/responses for monthly, quarterly, and annual bids
- Provide quote analytics measuring KPIs for defined sales support metrics
- Responsible for training, mentoring and guiding teams on organizational goals
- Assist with other tasks as assigned by the Country Regional Sales Director
- Communicate vetting and approval process for RFQs managed locally
SUPERVISORY RESPONSIBILITIES:- The incumbent may supervise sales coordinators
QUALIFICATIONS:- Excellent organizational skills
- Excellent communication written and verbal skills
- Strong computer skills including Microsoft Office suite
- Detail oriented, able to multitask and meet deadlines
- Self-motivated, able to work in a team and independently
- Knowledge of all custom law, practices and procedures
EDUCATION AND EXPERIENCE:- Bachelor’s degree preferred
- Minimum 3 years’ experience in international transportation (air/ocean)
- Minimum 2 years experience in international transportation quotes/rate proposals
- Extra languages a plus
ENVIRONMENT:
100% performed in climate-controlled internal office environment working under normal office conditions.
While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.
ADDITIONAL:
Follow the Company HR Policy, the Code of Business Conduct and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.
The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.
The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
DEFINITIONS: (if any abbreviation, the meaning needs to be inserted)
JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
NOTICE TO APPLICANTS
JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION. FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT “KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER.” JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY.
JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION. FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT “KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER.” JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY.
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