Job Description

Company description

The Alberta Municipal Health and Safety Association (AMHSA) is an educational non‑profit organization that promotes the knowledge of health and safety in the workplace. Our Vision: To be the recognized leader of municipal health, safety, and environment (HSE) excellence and an innovative provider of prevention, education, and business solutions.

Our Mission: To guide municipal employers and workers in implementing effective HSE management systems, data-driven prevention campaigns, and to support the effective transfer of knowledge through classroom, virtual instructor led, and self-paced learning.

Our Mandate: To provide meaningful health, safety, and environmental training and education programs to our members in a cost-effective manner.

Our Values: Integrity, Trust, Accountability, Openness, Results Driven

POSITION TITLE:

Client Success / Learning Management System (LMS) Coordinator

GENERAL DESCRIPTION:

Reporting to the Director of Learning and Assurance, the permanent full-time position of Client Success / Learning Management System Administrator is responsible for:

Client Success - Electronic Health & Safety Management System Administration and Consultation / Support with members (25%). Learning Management System Configuration (Portal Administration, Training Matrix, etc) (50%)

Client Success - General (Course Bookings / setting up Zooms, Stakeholder Partnership Support, etc) (20%)

L&D (Client Administration, Technical Support/Troubleshooting (Log-In issues, LMS Errors, Records Management, Approved BIS Coordination, etc)) - (5%)

EDUCATION REQUIREMENTS:

Post-secondary education with emphasis on administrative skills - Required Bachelor degree in Education or Business - Desired

A combination of experience and education may be considered.

KNOWLEDGE REQUIREMENTS:

Client service excellence

MS Office Software Suite – Teams, Sharepoint, Word, PowerPoint, Outlook, Explorer, Excel Proficiency in eLearning course design platforms (Adobe Articulate, iSpring, etc.) - Desired

PREFERRED WORK EXPERIENCE:

3 Years Experience configuring, and deploying LMS to various clients - Desired 3 Years Experience training users how to use a LMS - Desired

3 Years Customer success experience - Required Invoicing experience is an asset

OTHER QUALIFICATIONS, CERTIFICATIONS, PROFESSIONAL MEMBERSHIPS, etc.:

Online & adult learning & education - Desired

Experience with video editing and eLearning or similar software (Captivate, Camtasia, Articulate Storyline, etc.) - Desired Institute for performance and learning - Desired

PERSONAL QUALITIES:

Friendly, ambitious, team player

COMPETENCIES:

LMS SYSTEM ADMINISTRATION:

Ability to articulate and provide training and consultation to members and staff on Learning Management System operation administration Develops resources to train and support learners on how to effectively use the Learning Management System

Ensures online training projects run smoothly and all parties have required information

Assesses LMS and processes, identifying opportunities for improvement, suggesting enhancements and providing feedback on usage, trends and defects

COMMUNICATION - VERBAL AND WRITTEN:

Handles correspondence in a timely and professional manner

Has friendly and positive attitude when interacting with clients, guests, and other employees Expresses ideas and views clearly to others verbally and in writing

Proficient in the English language and grammar

DATA MANAGEMENT:

Makes sure data is accurate, available and accessible

Compile data, statistics and other information to support reporting and research activities

INVENTORY/SUPPLY MANAGEMENT:

Ability to effectively manage and forward plan office, training and promotional supply inventory Monitors the use of resources and is able to identify wasteful practices

BUSINESS ACCOUNTABILITY:

Ensure timely enrollment and processing of learners, timely processing of certificates, rosters and invoices. Ensure proper portal enrollment and invoicing completed

FINANCIAL ACCOUNTABILITY:

Ability to assign maximum 100 online course codes without further approval As indicated within the Financial, Legal and Purchase Authorities Matrix

INTERNAL RELATIONSHIPS:

AMHSA team members

EXTERNAL RELATIONSHIPS:

Municipal Members Associate Members Contract Instructors Consultant Auditors

Contractors/Vendors/Strategic Partners

WORK ENVIRONMENT:

Office environment, minimal travel required

Some travel to member/client sites which may require adherence with their Site Access Policies (i.e. orientation, PPE, drug and alcohol testing etc).

KEY ACCOUNTABILITIES AND DUTIES:

Responsible for LMS course deployment and administration.

Administer AMHSA's own Training Matrix, produce monthly training gap reports to Senior Leadership. Champion Municipal Portal Development including Business development for Digital Forms & Course Hosting. Troubleshoot and coach, as a liase between BIS, AMHSA Team members, and clients.

Primary responsibility to configure AMHSA LMS to ensure IACET student pre, during, and post learning event standards (Element 2.1, ensuring learning materials are current and accesible, Element 2.(3)(4)(5) Communication with students prior, during, and after an eLearning or Instructor led event.

Primary responsibility to ensure CEU's are calculated within LMS for IACET courses, IACET Element 6.4. Primary responsibillity for training record issuance and management within LMS (IACET Element 8.(3)(5). Ensure accurate and timely deployment within LMS, of Evaluation of learning events (IACET Element 9.1). Assist Learning and Design team with course QA or administrative development as requested if time permits. Participation in UAT should be added to this role.

To ensure 100% CAZZ responsiveness (Customer Service front line, AMHSA Safety Inbox, Zen Desk, Zoom phone) Send outgoing mail and organize courier delivery of training materials and other material

Set up training room for in house courses.

Coordinate and Schedule training course bookings between municipalities (hosts), AMHSA virtual instructor led in house courses, and instructors.

Prepare student course materials (e.g. participant manuals, exams, handouts, evaluations) and instructor course materials (e.g. exam answer keys, exercise answers, etc.) prior to the date of the course

Manage accounts receivable by processing payments, producing invoices, transactional and monthly account reconciliations.

Invoice entry in BIS software including monthly electronic health and safety management system invoices Receipt of CC payments

Health & Safety

Work safely and ensuring co-workers are protected and working safely Attend health and safety-related training

Assist in the identification of health and safety issues and concerns; and

Participate in activities/programs initiated by AMHSA that enhance health and safety

Job Types: Full-time, Permanent

Salary: $55,000.00-$88,640.52 per year

Benefits: