Job Description
Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry. We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works’ customers. Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.
Duties/Responsibilities:
- Generates sales to customers for parts, assemblies, truck rebuilds, used parts, and vision plus.
- Acts as a liaison between Taylor Machine Works and the customer. Helps resolve any problems the customer feels he/she has with receiving parts, quality of work performed by serviceperson, quality of rebuilt components, invoicing, and any other problems necessary to maintain rapport with the customer.
- Quotes service in the field and works with all customer relations.
- As directed by stocking list from the Manager of Inventory Control, keeps the rolling warehouse stocked with parts and rotating parts with turning inventory.
- Incumbent managers and reports to customer details of their comprehensive preventative maintenance plan.
- Incumbent is to provide a detailed call report to the Sudden Service Manager weekly to discuss customer concerns and demands in the field.
- Communicates twice daily with the direct parts representatives passing on any information or parts orders.
- Incumbent will make constant recommendations and suggestions for merchandising programs also the benefits of preventative or full maintenance agreements.
Job Snapshot
Employee Type
Full-timeLocation
Pasadena, TX (Onsite)Job Type
Customer Service, SalesExperience
Not SpecifiedDate Posted
04/16/2024Job ID
4224/3417/19655Visit Original Source:
https://www.indeed.com/viewjob