Job Description

ABOUT DENTAL CRAFTS

Hiring the right people, in the right roles!

Dental Crafts bit into the dental industry in 1986 and offers over 37 years of technical experience and expertise. Proud to be based in Newfoundland and Labrador, we are a full-service dental lab with a state of the art facility. Our wide range of products and services sit on the cutting edge of the dental industry.

Description:

The Customer Success Coordinator is responsible for providing exceptional customer service to internal and external stakeholders. Building and managing relationships with customers; providing an excellent customer experience over the phone, in person and via email. Entering case orders into ERP system with a high level of accuracy. Coordinating and scheduling case production ensuring schedules and timelines are met. Shipping and receiving related duties. Liaising with the Supervisor for other clerical duties related to supply chain and operations, including but not limited to invoice processing and AR.

General Responsibilities:

Customer Service

Providing exceptional customer service
Answering customer calls, responding to customer emails
Forwarding and connecting incoming calls
Customer case communications and status updates
Invoicing
Scheduling patient appointments

First point of contact for patients
Assisting in AR processing
General housekeeping

Logistics

Shipping and receiving
Case preparation
Case progress tracking and coordination
Production reporting
ERP maintenance and optimization
Inventory and pricing maintenance

Qualifications:

Customer service extraordinaire – background in busy, fast paced customer service roles, such as in the airline industry
High attention to detail and accuracy
Customer experience focused approach to problem solving
Strong communication skills and command of the English language
Excellent time management skills; acts skillfully with a sense of urgency
1-2 years’ experience in logistics role in a fast-paced environment desirable
Dental background desirable