Job Description

Calling all gamers! ESTsoft Inc. has an immediate opening for the position of Game Master - Spanish Specialist, a heroic champion of customer service and community management with epic written communication skills and a deep passion for online games. In this role, you will assist with the operations of a live MMORPG game service. Kickstart your career in the games industry.

Job Duties & Responsibilities:

Closely monitor and respond to end-user support tickets, identifying user issues and working with the CS team to solve problems and deliver effective, high-quality responses
Monitor and moderate player behavior to ensure compliance with game rules and community guidelines.
Create and implement in-game events and promotions to engage and entertain players.
Create content for community related communications.
Assist Live Operations with the creation of events and promotions, gathering data and studying results with the team
Identify needs, problems, common opinions, and end-user sentiment through the support system, and inform management using written and verbal communication.
Assist with in-game testing after updates and game maintenance to ensure product accuracy and stability, helping fill out QA checklists and diligently reporting bugs or abnormalities discovered
Provide support and assistance to other teams and projects as requested to work towards overall product health and longevity.

Desired Skills and Experience:

High School diploma equivalent or higher
Passionate gamer with deep experience playing online games, especially MMORPGs
Strong written and verbal communication skills with the energetic self-motivation required to identify problems and actively contribute to a team-based environment and maintain effectiveness with minimal supervision
Proficiency in general office software, such as Microsoft Word, Excel, and Outlook, along with a keen grasp of modern social media platforms
Fluent in English and Spanish

Notes:

Along with your resume, please include a cover letter explaining your passion for games. Tell us what you’ve been playing lately!
ESTsoft Inc offers Medical, Dental, and Vision insurance benefits, paid time off, and paid holidays
Must be authorized to work in the US and able to work full-time from our office located in Irvine

Schedule: Monday to Friday
Job Type: Full-time

Work Remotely: No

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Parental leave
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Supplemental pay types:

Bonus opportunities

Application Question(s):

Deep experience playing online games, especially MMORPGs, is required. Do you have these experiences? And please explain your passion for games. (required to answer)
If you are a Cabal player, please include your game ID, the name of your main character, and the server you play on.

Ability to Commute: