Job Description
Please note: This is NOT a remote position and will require you to be on-site at our location in Springfield, MA.
Reports to: Data Management Supervisor
Schedule: Full-time, Monday—Friday, 9am-5pm, with additional hours as needed
FLSA Status: Exempt
Starting Rate: $55, 000
The YWCA of Western MA is dedicated to eliminating racism and empowering survivors. The YW provides a safe place for survivors of intimate partner violence, sexual assault, human trafficking, and homelessness. Our programs and services include crisis shelter and transitional housing for survivors and their families, 24-hour bilingual hotline, counseling, SAFEPLAN court and medical advocacy, HIV education and intervention, and supervised visitation. The YWCA provides services at several sites, including Holyoke, Northampton, and our primary Springfield campus.
Expectations of all employees
In the performance of essential and general job responsibilities, all YWCA employees are expected to:
- Demonstrate commitment to the YW’s mission and principles of trauma-informed work.
- Represent the YW in a professional and competent manner to participants, community members, organizational partners, and other stakeholders.
- Support policies, practices, and decisions that demonstrate our shared accountability for racial equity.
- Communicate openly and contribute to the development of others.
- Coordinate efforts across teams, programs, and partner organizations.
- Maintain professional behavior and strict confidentiality.
Position Purpose
The Data Management System Analyst is a dual role with several specialized functions that contribute significantly to the YWCA's Transitional/Rapid Re-Housing Program (TH-RRH). The TH-RRH program provides seven units of transitional housing and 22 units of RRH to homeless survivors of intimate partner violence (IPV) in Hampden County.
The Data Management System Analyst will lead data management workflows for the TH-RRH project. The Homelessness Information Management System (HMIS) collects and reports data for the Office of Housing and Urban Development. Since the YWCA is a victim service provider that adheres to strict VAWA confidentiality standards, it cannot use HMIS directly. Instead, it uses a certified HMIS-comparable database, AWARDS by Footholds Technology. The Data Management System Analyst will oversee data entry and management into AWARDS for the YWCA's TH-RRH Project. The Data Management System Analyst will ensure that project staff effectively enters all HMIS data elements into the system and that the project meets its goals over time.
The Data Management System Analyst will ensure compliance with all agency federal, local, state and foundation federal funder requirements. Lastly, as needed, the Data Management System Analyst will work with the YWCA's Data Management Supervisor on other AWARDS projects to ensure the YWCA's data is reliable and accurate. At the same time, the system prioritizes the user experience.
Essential Responsibilities
60% Data Coordinator
- Provide oversight in the management and tracking of the YWCA’s data management system.
- Train YWCA staff on how to enter data into AWARDS. These trainings will be conducted in an ongoing way as needs and challenges arise. These trainings will also be conducted for all new staff hired at the YWCA.
- Regularly monitor and evaluate the integrity of data being input into the AWARDS data systems that could affect analytical results.
- Run reports in the YWCA’s data management system and submit to funders, quarterly and annually.
- Maintain a data manual for YWCA staff that outlines how to use the system to enter data in an ongoing way for clients.
- Work in tandem with the YWCA’s Data Management Supervisor and Director of Homelessness Services to create tools to assess equity in the program
- Meet regularly with the YWCA’s AWARD’s Customer Success Manager along with the YWCA’s Data Management Supervisor.
40% Other Responsibilities
- Work with the YWCA’s Property Manager in its Supportive Housing Program to set-up and maintain processes aligned with HMIS, tax credit, and subsidy requirements and ensure that clients are entered into AWARDS correctly.
- Assist in making documentation in AWARDS processes for various programs and new uses of the system (i.e. a data entry manual for Supervised Visitation or a one-pager on how to enter client contact safety information).
- Assist in building new forms and processes in the AWARDS database.
- Contribute to problem-solving in better ways to best meet the needs of AWARDS users while getting high quality, accurate data to the YWCA’s funders.
- Perform other duties as assigned.
Qualifications
- Bachelor’s Degree in Data/Business Analysis
- Strong public speaking and training experience
- Expertise in professional office software, including Microsoft applications Word, Excel, and PowerPoint.
- Demonstrated interpersonal and communication skills, both verbal and written.
- Demonstrated ability to prioritize, work independently as well as engage in collaborative work.
- High levels of accuracy and organization, and the necessity to meet deadlines working in a fast-paced environment.
- CPR and First Aid certification must be obtained within the Introductory Period.
- Must be able to be covered by the agency's insurance policy.
- Must be able to lift 40 lbs.
EEO STATEMENT
It is the policy of YWCA of Western Massachusetts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or maternity, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the YWCA will provide reasonable accommodations for qualified individuals with disabilities.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
AT-WILL EMPLOYMENT
The YWCA is an “at-will” equal opportunity employer. While the YWCA will continue to operate with care regarding employment decisions, the YWCA and its employees may terminate the employment relationship at any time and for any reason, with or without cause, and without advance notice. Exceptions include select, non-exempt positions covered under the Collective Bargaining Agreement.
CRIMINAL BACKGROUND CHECKS
The YWCA, in our effort to provide safety to those we serve, and to protect our agency, performs criminal offender record information (CORI) checks on all prospective employees. Final offers of employment are contingent upon receipt of an acceptable CORI report as solely determined by the YWCA.
INTRODUCTORY PERIOD
All employment at the YWCA begins with a 150-day Introductory Period.
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