Job Description

Why work for our charity?

The YMCA of Central East Ontario is a leading charity committed to strengthening the community through youth development, healthy living and social responsibility. We are guided by values that influence our actions and the decisions we make: Caring, Honesty, Respect, Responsibility and Inclusiveness. The YMCA provides our employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. Our vision of Strong Kids, Healthy Families, Inclusive Communities helps guide our work and strategic priorities.

What You Will Do:

The Membership Sales & Service staff member must provide a high level of customer service to our members/program participants and incoming callers/visitors. Also provides administrative support to the Manager of Membership and Youth Programs – Balsillie Family Branch.

Specific Responsibilities Include:

Work with members and potential members to find out what they need, create solutions, and ensure everyone has a great service experience.
Use the 7 Steps of Selling model in all interactions and tours. Ask all perspective members to join.
Regular tracking of membership inquiries and identifying potential leads for membership.
Work with other departments within the YMCA to ensure the delivery of clear, concise program and membership information.
Answer the phones promptly and efficiently with informative and helpful information.
Increase membership retention and membership sales through the understanding and use of the action plans and SAM 2.1 to improve overall service.
Use computerized software program for membership/program transactions and reports.
Responsible for handling and resolving unique membership situations.
Provide leadership and assist with supervision of the part time staff team.
Administrative duties including, but not limited to, verifications, group memberships, filing, following up with members regarding missed payments, assisting with staff training.
Develop positive relationships with members, participants, peers, volunteers, and parents.
Responsible for the safety and security of members and participants.

What you will bring to the position:

Minimum OSSD; Post-Secondary Education an asset
Computer literate and working knowledge of Active Net system and other computer programs ( i.e. Microsoft Word/Excel, Network)
Excellent organizational and interpersonal skills
Outgoing personality
Excellent telephone skills
First Aid, CPR qualifications
Must be flexible to work all hours the facility is open; including evenings and weekends

Working Conditions:

Vulnerable Sector Check issued no later than 30 days preceding your start date

What the YMCA of Central East Ontario has to offer:

- Pension plan is offered to all once staff qualify

- YMCA membership

- Staff discounts for childcare, camp, and programs

- Health, Rx, vision, dental, long term disability, and life insurance for full time, permanent employees

- Employee Assistance Program

- Training and development opportunities

- A rewarding job

How to Apply:

All interested candidates are encouraged to visit our website for application instructions: www.ymcaofceo.ca.

We appreciate your interest in a career opportunity with the YMCA of Central East Ontario. Please note that with the high amount of applicants, only those selected for an interview will be contacted.

The YMCA of Central East Ontario is committed to an environment that is barrier free; if you require accommodation during the hiring process, please inform us in advance so that we can arrange reasonable and appropriate accommodation. The YMCA of Central East Ontario values the diversity of people and communities and is committed to excellence and inclusion in our Association.

Job Types: Full-time, Permanent

Benefits: