Care Manager/Care Navigator

Use your Experience to Truly Make a Difference! Join the Master•Care team as a Care Navigator!

Master•Care, Inc. is a Managed Services Organization (MSO) created exclusively to bridge medical and non-medical services under California’s new CalAIM program. Enhanced Care Management, Housing Navigation, and Nursing Facility Transition are just a few services we provide.

POSITION SUMMARY: A Master•Care Care Navigator provides Care Management to patients in a non-clinical setting according to the “Master•Care Plan.” The Master•Care Plan is a comprehensive roadmap that incorporates the physical, behavioral, social, environmental, and financial well-being of our patients.

This position requires the ability to serve patients in person and remotely within the assigned region.

Duties and Responsibilities

• Primary contact with local medical and nonmedical providers

• Develop and foster solid professional relationships, conduct provider outreach, program education (“in-services”), and promotion to achieve Company goals

• Develop referral relationships and placement providers to reach Company objectives

• Assists in the development and provider relations of local resources.

• Conducts Comprehensive Assessments of assigned Enhanced Care Management (ECM) and Community Supports (CS) patients

• Develops and executes the Master Care Plan for assigned ECM and CS patients

• Respects and understands the assigned ECM and CS patient’s goals and wishes, and whenever possible, implements these goals and wishes to improve overall health and well-being

• Conducts In-home or Facility Assessments as necessary or required

• Develops awareness of and remains sensitive to patient’s, and patient’s families’ values, beliefs, and perspectives

• Provides person-centered care management to patients in a non-clinical setting, bringing together the clinical needs and social determinants of health to create a comprehensive care plan that serves the whole person

• Is responsive and dedicated to seamless communication, smooth and safe coordination, and well-orchestrated patient transfers

Skills and Specifications:

• Communicates professionally and effectively with patients, families, providers, and team members.

• Maintains a compassionate and professional demeanor

• Exhibits and embodies excellent leadership qualities

• Is an active and devoted team player

• Anticipates obstacles and challenges, proactively providing innovative solutions

• Is an effective trainer

• Possesses excellent oral and written communication skills

• Exhibits exceptional customer service skills

• Builds strong relationships and networks

• Is proficient with technology

• Is punctual, organized, and efficient

Education and Qualifications:

• Bachelor’s degree or equivalent experience in marketing, discharge planning, and/or social work with an emphasis in healthcare, geriatric services, social services, or senior housing and care

• Three or more years of marketing and/or social services in healthcare, community-based senior services, senior living, or a similar environment

• Knowledge of and experience with both clinical and non-clinical services for elderly populations

• The ability to perform the physical demands of this position include:

• Sit and/or stand for long periods

• Navigate stairs, bend, and reach

• Lift, push, or pull a minimum of 10 lbs.

• Ability to travel throughout assigned territory as required: San Joaquin & Stanislaus County

Benefits

• Starting Pay: $28.85 per hour

• Incentives

• Medical, Dental, Vision, Life, 401K, and PTO

• All business mileage and expenses are reimbursed