$45,000/yr+ | Customer Success Specialist | Career Growth!

Position: Customer Success Specialist

Location: Raleigh, NC (Hybrid)

Pay: $45,000-$50,000/yr (depending on experience)

Experience: Relevant customer service experience desired

Education: High school diploma or GED

Type: Full-time; Direct Hire

Schedule: Monday - Friday,Day Shift

Array Corporation is seeking a Customer Success Specialist to join a growing and dynamic team!

Job Description:

• Provide excellent customer service, assisting customers and guests on a wide variety of requests and issues
• Provide comprehensive customer onboarding activities, ensuring customer capability to use and manage all company products/services
• Sell and educate users/clients/prospects about products and services providing relevant and accurate information
• Execute planned activities in support of renewals and account expansion
• Follow up with new customers as appropriate to ensure satisfaction
• Recommend appropriate solutions to customer needs, having actively listened to and resolved any client issues and concerns
• Develop trusted rapport with contacts
• Evangelize products, services, policies, etc. to grow familiarity
• Conduct post-close administrative processes
• Write zero-defect professional correspondence to customers and external parties with exacting standards

Position Requirements:

• Write and respond to routine correspondence (email+)
• Strong written and verbal communication skills
• Excellent customer service skills are a MUST!
• Intermediate level of Excel skills
• Able to gather data, create reports and presentations
• Process-driven, organized, and has a high attention to detail

Array Corporation is the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.