Customer Success Lead

Job Description

Job details

Job Type

Full-Time

Customer Success Lead

RMS is a growing clean beauty brand that is seeking a Customer Service Lead for our team.

Our Customer Service Specialist Schedule:

- 1stShift - Monday through Friday, with the possibility of some overtime could be needed though out parts of the year.

Position Details:

• Manage a team of 3-5 customer service specialists.

• Develop morning touch points or a daily cadence with the team.

• Learn and be an expert in our systems (Gorgias, shopify)

• Develop and deliver regular performance updates for clients and senior management.

• Liaise with our sales team for US based customers and international.

• Provide exceptional customer service by promptly and professionally responding to customer inquiries and resolving any issues or complaints. Must be able to escalate tickets and concerns of the customer.

• Research and resolve order related issues; order status, tracking updates, and carrier claims. Must be able to reduce tickets over time, you will be the voice of our customer.

• Ensure that delivery at all contact points is timely, on brand, and consistent.

• Assist with product troubleshooting and offer technical support when needed.

• Could be asked to work in various roles to help the company be successful.

• Identify opportunities to enhance customer satisfaction, sales from support, and improve overall customer service processes.

Expectation:As a Customer Success lead, you will be the primary point of contact for our valued team members, ensuring they are providing the satisfaction and building lasting relationships with our customers. Your exceptional communication skills and professionalism will be crucial in leading this team. This position will have to provide outstanding support for the team and our customers. This is an excellent opportunity to join a dynamic and fast-growing company in the cosmetics sector and show that we are customer OBSESSED.

Opportunities for Growth
You will have the opportunity to learn new skills and acquire new knowledge that can be applied to your career within RMS. This is a growing company with a budget that includes 30% growth in 2024. We are looking to advance C/S coverage.

How We Can Make a Difference:

- Medical, Dental, Vision, Disability for the employee (at a cost for family)

- 401k with Company Match Up to 4%

- 13 paid holidays

- Vacation (dependent on years employed)

- Yearly bonus

RMS is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Health insurance

• Life insurance

• Paid time off

• Paid Maternity Leave

• Vision insurance

Schedule:

• Monday to Friday

• Some possible OT

Education:

• High school or equivalent (Required)

Experience:

• 2 years leading a team of at least 3 people, military is encouraged to apply

• Customer Service: 2 years (Required)

Work Location: In person

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Visit Original Source: