Job Description

TITLE OF POSITION: Inside Sales Representative

RESPONSIBILITIES/ACCOUNTABILITIES:

The Inside Sales role develops, maintains, and interacts primarily with established customers to promote ongoing sales and to facilitate increased sales growth. Supports the sales growth goals by developing new business through prospects assigned by the manager as well as through own territory management. Communicates the value-added offerings, including Core Values, product specifications, technical services, and marketing support to customers. Provides support for new customers by coordinating new customer setup forms, making site visits (as necessary for site assessments), and by assisting the customer with their first order. Maintains regular communication with existing customers to review order history, resolve issues, and to cross-sell other products if possible. Works with the Customer Service, Transportation, and Production departments to facilitate customer requests and orders are effectively managed.

GENERAL DUTIES:

Makes sales calls to prospective customers to determine product needs. Develops quotes by obtaining pricing from the Pricing Specialist, VP of Sales & Marketing, or CEO (as needed), and by coordinating with Customer Service or Transportation for freight estimates. Maintains a current and accurate CRM database to support customer/sales relationships and activities. Database includes: -Customer contact and price quote information -Ship-to addresses -Prospecting pipeline for inside and outside sales to utilize with relevant notes An ambassador for the use of the CRM and assists other employees in training and knowledge of the CRM capabilities. Works to create and maintain an inside sales territory while building new customer relationships. Cross-train as back-up for the Bid and Pricing Specialist positions to assist when needed. Attends monthly safety training as well as offsite Safety Seminars and maintains knowledge and adherence to the company’s EHSS policies and standards. Performs other duties as assigned or requested.

QUALIFICATIONS:

3+ years’ experience in the chemical industry is preferred. Strong knowledge of products, markets, and applications is required. Excellent communication skills (both verbal and written) with the ability to communicate sound ideas and solutions intelligently to all facets of a customer organization. Changes in technology, applications, and sales trends require the individual to strive to maintain an up-to-date knowledge of current technology and strong business acumen. Position requires excellent teamwork, negotiation, organizational, communication, and computer skills. Individual must be a self-starter with a positive attitude. Excellent attention to detail and accuracy is very important in this role. Must work effectively in a dynamic work environment. Strong knowledge and previous application of Microsoft Excel, Word, PowerPoint, and Adobe software. Primarily inside sales role with up to 10% travel required. Knowledge and experience with Chempax or a similar industry-specific ERP system is preferred.

PHYSICAL REQUIREMENTS:

Must have sufficient mobility to access all areas of the plant and customer locations in support of project work and site assessments. This will involve climbing/descending stairways. Repeated physical motions will be required in performing duties. Must be able to legally operate a motor vehicle. Requires the individual to sit at a desk for prolonged periods of time and use a desktop phone consistently throughout the day. Required to wear Personal Protective Equipment (P.P.E.) in the plant environment, which may include an escape respirator.

BENEFITS:

Union Medical, Dental, and Vision Benefits in a non-union position 401(k) and Roth Retirement Plan Options with Company Match Competitive Paid Time Off Tuition Assistance Program

Summary
The Inside Sales Representative position requires a dynamic individual with strong English language skills and a passion for delivering exceptional customer service. The ideal candidate will possess excellent communication skills to effectively engage with clients and drive sales. Additionally, proficiency in negotiation, B2B sales, and telemarketing will be key to success in this role. Familiarity with technology sales, Salesforce, and CRM software is highly desirable. The ability to conduct warm calling and outbound calling activities to support business development initiatives is crucial. A background in marketing and experience with ERP systems will be advantageous. The Inside Sales Representative will be responsible for managing territories, utilizing Microsoft Excel and Word, and presenting sales strategies using Microsoft PowerPoint. A degree in Sales or Marketing is preferred, while fluency in Spanish is a plus.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits: