Job Description
Senior Business Analyst, CRM
US, Hartford
Senior Business Analysts bridge the gap between business and IT by being able to communicate effectively with all stakeholders. The Senior Business Analyst will be responsible for supporting a product or multiple products within Middle Markets Delivery Team and her/his core responsibilities include eliciting and documenting both business, functional, non-functional and technical requirements, supporting quality assurance testing and UAT, and triaging incoming issues, defects, and enhancement requests. Senior Business Analysts will also provide senior level support of projects that impact the application(s) s/he supports.
DISCOVERyour opportunity
What will your essential responsibilities include?
- Collect, challenge, facilitate and document business requirements/features in an agile environment.
- Validate the overall IT solution to ensure alignment to business requirements, review requirements and/or specifications with the development and test teams.
- Extensive experience working in an Agile environment including creation and management of user stories.
- Extensive experience working on Salesforce Service Cloud environment.
- Strong experience in Insurance CRM platform preferred.
- Experience working with senior stakeholders reviewing product epics/user stories and getting sign offs in a timely manner.
- Provide adequate technical and functional support on triage and resolution of any defects/control issues within Middle Markets. Should play the techno functional SME in support of Middle Market implementation.
- Extensive working knowledge on Policy Admin systems supporting Insurance P&C products
- Responsible for assisting with project vision through product delivery by maintaining requirements traceability.
- Perform deliverable reviews and manage measurement of deliverable quality.
- Work with the business users to facilitate user demos, testing, sign offs following the standard Agile process
- Collaborate with Transformation & Change Delivery process resources to ensure requirements and solution fit into the process flow and do not create gaps and/or breakages.
- Help identify how requirements can help make the process more efficient.
- Participate in daily scrums with technical teams and work in a Global environment.
The Senior Business Analyst reports to the Release train Engineer – CRM.
SHARE your talent
We’re looking for someone who has these abilities and skills:
- Great and detailed knowledge of Guidewire / Duckcreek policy admin systems
- Ability to understand general business requirements and implement corresponding technical solutions.
- Strong technical knowledge of all phases of applications systems analysis.
- Strong technical knowledge including ability to create and execute SQL queries in support of incident and problem analysis
- Ability to work with data and complex systems.
- Significant experience in an P&C insurance field.
- Knowledge of Salesforce Financial Services Cloud is a key.
- Knowledge of Middle Markets Underwriting process is preferred
- Experience with leading and owning financial control process across systems.
- Experience with multiple SDLC methodologies, particularly Agile principles.
- Experience creating business process workflows and support product owner with integrated road map reviews
- Must have familiarity with Analyst methodologies e.g. Use Cases; Business Rule Development; User Interface Specs; Functional Specs.
- Must possess excellent interpersonal skills, strong communication skills (written and verbal), and be team-oriented.
- Must be detail conscious, technically motivated, creative, and user oriented.
- Able to determine and expertly communicate impacts of system functionality and technical approach on performance, scalability and maintainability.
- Ability to present information in an influencing manner to leadership and all business stakeholders.
- Proven planning and organization skills, creating own work schedules, prioritizing workload, preparing in advance and setting realistic timescales.
- Adaptable to new/different strategies, programs, technologies, practices, cultures, etc. Comfortable with change, able to easily make transitions.
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
- Robust support for Flexible Working Arrangements
- Enhanced family friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience,” focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see Sustainability at AXA XL.
The U.S. pay range for this position is ($95,000 low range of low-cost location – $186,500 high range of ultra-high cost city). Actual pay will be determined based upon the individual’s skills, experience, and location. We strive for market alignment and internal equity with our colleagues’ pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. Wealsobelieve in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details aboutAXA XL’s benefits offerings, please visit US-Benefits-at-a-Glance_2023_US.pdf (myaxaxlbenefits.com).
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