Quality Assurance Manager

Job Description

Sunrise Services, Inc. is seeking a Quality Assurance Manager to join our team!

Come join a dynamic, team-driven environment, that features an abundance of opportunity for growth and development! At Sunrise, you not only start a job, but a career that truly makes a difference in the lives of others!

About the Program:

Sunrise Services is a social services agency that focuses on providing for the unmet needs of vulnerable individuals in our community. We provide caregiving services, mental health resources, vocational services, and much more! Our work is dedicated to serving those who are elderly, disabled, or have mental health challenges.

General Responsibilities:

The Quality Assurance Program Manager (QAPM) is responsible for maintaining the SL and LSR team’s licenses to serve clients. Responsible for developing, implementing, and monitoring documented and sustainable systems to optimize efficiencies and reduce risks while ensuring processes, procedures, and policies meet the standards of the WAC, DDA, and Sunrise Services requirements. Responsible for tracking and ongoing analysis of processes and procedures for quality assurance, performance efficiency, and process improvement. Works directly with the SL Director on the creation, implementation, and execution of required tools for quality improvement. Creates weekly reports of findings, recommendations, high-risk factors, and concerns to the SL Director.

Essential Functions:

• Responsible for identifying risk areas around WAC compliance, training staff on improvements, tracking the results of the training and improvements made, and following regularly with staff to ensure daily services directly correlate with WAC requirements.
• Map current licensing requirements and create an SL Handbook with clearly documented policies, processes, and procedures to ensure ongoing certification and strict compliance with WAC requirements
• Supervise the Quality Assurance Team Members (QA/Client Intake, QA Assistant, Front Desk Staff, and various other QA Team Members as appointed) and coordinate their efforts as they relate to WAC compliance.
• Model a positive, proactive, and priority-based communication style that encourages collaboration and allows space for all voices to be heard, intending to improve the quality of life of our team and our clients.
• Develop ongoing targets/actuals tracking system to inspect current processes and procedures for compliance and efficiency, while monitoring and reporting to the SL Director on operations that affect the quality of services and identifying high-risk areas
• Conduct internal audits and documentation. Report malfunctions to the SL Director to ensure immediate action
• Collect and analyze data for trend identification, report findings. Communicate with external quality assurance teams to suggest areas of improvement to SL Director
• Identify training needs and recommend training interventions to meet WAC requirements.
• Communicate, direct, educate and support team deficiencies in completed audits.
• Respond and implement action plans identified in RSC citations and investigations.
• On Call rotation with other Program Coordinators
• Perform other duties as assigned

Skills and Abilities:

• Professional, Trustworthy and Reliable
• Operational Excellence
• Proven experience as a QA manager or relevant role
• Knowledge and use of MS Office and databases
• Outstanding Communication Skills
• Attention to Detail
• Excellent Organizational and Leadership Skills
• Strong Training and Relational Skills
• Strong Planning and Execution Skills
• Solutions Based Strategies

Essential Requirements:

• Education: BA degree or higher in a related field
• Experience: 5 years in supervisory, leadership position and lean processes management
• Licensure/Certification: Obtain CPR/ First Aid Certification, Driver’s License, within 90 days of hire. Attend training required by applicable laws.
• Other Considerations: Work experience considered in lieu of educational experience.

Compensation:

• $28 - $33/hr Wage depends on experience
• Wages are determined by applicable industry experience, education, and certifications.
• Up to $2,000 sign-on bonus!

Benefits:

• Medical, dental, & vision plans
• Paid Vacation - Earned at .04 per hour worked for hourly employees, and 6.67 per month for salary (equates to about 2 weeks per year for full-time employees)
• Sick Leave - 1 hour per 40 hours worked (equates to about 52 hours for full-time)
• Holiday pay, with 8 holidays observed
• Paid ‘Floating’ Holiday to be used on a day of choice
• Health Savings Account
• Health Reimbursement Arrangement
• Basic Life & AD&D insurance
• WA Paid Family Medical Leave
• Employee Assistance Program
• Pet Insurance
• Legal & IDShield
• Accident, Critical Illness, & Hospital Insurance
• 401K (Currently matching 50%)
• Life Insurance
• College savings plan

To comply with Federal law, Sunrise Services participates in E-Verify. All newly-hired employees are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility. We are an Equal Employment Opportunity Employer.

Job Type: Full-time

Pay: $28.00 - $33.00 per hour

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Would you like to receive text messages about this job opportunity?

Education:

• Bachelor's (Preferred)

Experience:

• healthcare related quality assurance: 5 years (Preferred)

Work Location: In person

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