Job Description
GENERAL DESCRIPTION
Performs routine child support work. Work involves conducting detailed investigations to locate absent parents, establishing paternity, enforcing court orders for child support and /or responding to customer inquiries.
OAG employees enjoy excellent benefits along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.
ESSENTIAL POSITION FUNCTIONS
Takes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case closure:
- Conducts detailed in-office investigations to locate parties, verify employment and determine assets.
- Prepares documents relating to legal and administrative actions to establish or enforce child support orders.
- Negotiates lump sum payments from noncustodial parents who owe past due child/medical support.
- Negotiates out-of-court settlements and agreements with parties (CSO II only)
- Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s)
- Documents all case actions taken using the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), case/court documents.
- Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository.
- Reviews cases to determine if the cases are eligible for closure.
- Attends court to assist legal staff, as needed.
Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states= IV-D regulations
Assesses child support cases to determine the appropriate case action
Explains Child Support Program policies, procedures, and regulations to customers
Responds to customer inquiries and complaints
Assesses the validity of complaints against the IV-D program with impartiality
Serves as Notary Public
Performs related work as assigned
Maintains relevant knowledge necessary to perform essential job functions
Attends work regularly in compliance with agreed-upon work schedule
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity
MINIMUM QUALIFICATIONS
Education: Graduation from high school or equivalent
Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, credit collections, investigations, legal assistant, legal secretary, customer service, or IV-A eligibility specialist
Skill in interviewing and negotiating
Skill in using a personal computer for word-processing and data entry/retrieval
Skill in basic mathematical computations
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective oral and written communication
Skill in exercising sound judgment and effective decision making
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional office environment
Ability to provide excellent customer service
Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
Ability to arrange for personal transportation for business-related travel
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to lift and relocate 30 lbs.
Ability to travel (including overnight travel) up to 5%
Ability to type 35 words per minute (Typing test required at time of interview)
REFERRED QUALIFICATIONS
Education: Graduation from an accredited four-year college or university
Knowledge: Investigative practices and techniques
Other Language: Ability to proficiently read, write, and speak Spanish
TO APPLY
To apply for a job with the OAG, electronic applications can be submitted through either CAPPS Recruit or Work in Texas. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_SocialServices.pdf
THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER
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