Job Description

Inside Sales Representative

Focused on providing the best customer support in the industry, our Client Development team is critical to our success. As part of this team, you will work hand-in-hand with organizations around the country providing lifecycle management for current and end-of-life electronics. As the electronics lifecycle partner of choice, our dedication to our customers doesn’t stop once they sign – it evolves.

Our Inside Sales Representatives are involved in identifying new opportunities to provide ITAD/Recommerce solutions to businesses. They manage our customers’ service experience to ensure we are exceeding customer expectations. As a member of the Client Development Team, you will understand the account strategy and the customer’s security and business priorities to address, solve and support all customer issues quickly and effectively.

Knowledge and Experience:

Knowledge of proposal development, common business structures and processes
Experience with CRM utilization, preferably Salesforce.com
Market and industry knowledge is preferred
2+ years of technical support experience within the technology industry is a plus
2+ years of client facing sales or services experience is a plus
Demonstrated ability to prioritize work within a demanding environment, delivering consistent results even under pressure
Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision
Ability to influence teams across the organization to achieve desired customer outcomes
Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms
Ability to manage simultaneous projects in a dynamic environment with constant change
Positive, growth-oriented mindset
Thrives in a team environment anchored by our values of collaboration, execution, and integrity

Responsibilities

Build and maintain relationships with existing and new C-level executives, Directors, managers, sales teams, and engage with all levels in an organization to add value
Work with the team to develop proposals that speak to the client’s needs, concerns, and objectives
Handle objections by clarifying, emphasizing agreements, and working through differences to a positive conclusion. Use an appropriate style to persuade or negotiate appropriately
Have a deep understanding of our client’s obstacles, challenges and roadblocks
A proven process for uncovering potential client pain points and using that information to deliver value and close new business
Must be comfortable with all basic computer systems (i.e. Microsoft Suite). Prior CRM or ERP experience preferred
Understand and monitor the rapidly changing marketplace
Assist with company and customer product and supply acquisitions
Monitor shipments to ensure that the product arrives on time and agreed upon quality expectations are met

Physical Requirements:

Ability lift/move up to 25 pounds
Dexterity, repetitive physical motions, hand/wrist movements
Frequent use of computers and other technology, necessary to perform job functions
May involve bending, reaching, crouching, kneeling, and stooping
Ability to operate and maneuver warehouse equipment, including, but not limited to, pallet jacks, and push carts, in the manner necessary to move materials and consistent with safety instructions.

About

ITAD USA is a full-service electronics and materials lifecycle-management company, providing innovative re- commerce solutions for IT asset disposition and electronics recycling. ITAD USA helps its clients meet their sustainability goals, utilizing industry-leading transparency for its disposition and recycling services. Its services include asset disposition, complete digital-data destruction, and value recovery of technology assets. ITAD USA works with Fortune 2000 companies and other organizations to recover invested capital from retired assets through resale and end-of-life recycling.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits: