Job Description

Job Summary:
We're seeking a Customer Success Engineer who is a technical expert, a customer advocate, and a critical and creative thinker. This role is crucial to ensuring our customers' success and satisfaction with the company's software solutions. The ideal candidate will not only be technically proficient but also an excellent communicator.

The candidate should have a degree in Computer Science, Information Technology, Computer Engineering, or possess relevant work experience. S/he should be familiar with Microsoft Windows server products, Microsoft SQL, competent in troubleshooting software applications, and have a basic understanding of networking. Familiarity with industrial automation systems is a plus, though it is not a requirement.

This role will involve supporting customers with troubleshooting our products, creating and maintaining product documentation, reaching out to new and existing customers to improve their use of our products, and the potential to expand into further areas. The candidate should have excellent customer communication skills, experience using CRM software such as Salesforce, and a knowledge of Microsoft SQL and an understanding of DCOM is highly desirable.

Responsibilities:

Customer Support: Provide exceptional support to our customers in addressing and resolving issues related to the company’s proprietary software products.
Technical Expertise: Leverage expertise with Microsoft Windows server products, software application troubleshooting, and networking to aid customer success.
Product Documentation and Training: Create, review, and maintain product documentation. Deliver training sessions that help customers to better understand and utilize our software.
Customer Advocacy: Be the voice of the customer within our organization. Gather, analyze and present customer feedback to internal teams to influence product enhancements and service improvements.
Collaboration: Work closely with product development, engineering, and sales teams to deliver an exceptional customer experience.

Requirements:

Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field/equivalent work experience.
Proficiency in Microsoft Windows server products and software application troubleshooting.
Basic understanding of networking and network communications.
DCOM Security and experience or familiarity with industrial communications preferred, but not required.
Strong verbal and written communication skills and effective presentation skills.
Experience in CRM software (preferably Salesforce).
Knowledge of Microsoft SQL Required.
Capable of explaining and replicating issues that our customers encounter.
Must be able to commute to Manchester, CT.

Control Station is a dynamic company born out of the R&D environment within the University of Connecticut. As a valued member of our team, you'll start with an immersive in-office experience for the first 9 months, working 4 out of 5 days a week at our Manchester office in order to deeply connect with our culture and your colleagues. Afterwards, you'll transition to our flexible hybrid model, enjoying the best of both worlds with 2 days in office and 3 days remote. If you're seeking a role where innovation meets flexibility and where you're encouraged to grow both professionally and personally, then join us at Control Station. Apply now!

Job Type: Full-time

Pay: $62,500.00 - $70,000.00 per year

Benefits: