Job Description

Job Summary:
We are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for implementation of our Software Automation Solution, maintaining strong relationships with our clients and additional revenue growth with existing clients. This is a dynamic role that requires a combination of implementation of our software automation solution and account mining. Most of our customers are in the Insurance Domain - any experience with Insurance domain would be a plus.

Duties:
- Once the sales team closes a deal, you will be responsible to ensure the implementation of the automation solution progresses smoothly and is completed within a certain timeframe. You will coordinate between our Clients and Engineering team for coordination.

- By offering a great experience for the first implementation and go live of automation bot, you will be responsible for revenue growth though account mining and selling additional automation bots to existing clients.

- This role requires strong experience in custom implementation of software products.

- Most of our clients are in the Insurance Domain - Knowledge about the following aspects would be a great plus for this positiong:

Insurance process like Policy Renewal, Policy Cancellation etc.
Agency Management System Software - Applied Epic, AMS360, Hawksoft etc.

- Collaborate with internal engineering team to ensure successful implementation.

- Conduct regular business reviews with customers to identify areas for improvement and upsell opportunities.

- Act as an advocate for customers within the organization, representing their needs and feedback to drive product enhancements.

Requirements:
- Bachelor's degree in Software or related field.
- Proven experience in Software Custom Implementation, preferably within the Insurance industry.
- Strong account mining skills with a track record of achieving revenue growth targets.
- Excellent communication and interpersonal skills, with the ability to effectively upsell and build rapport with clients.
- Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

We offer competitive compensation packages including benefits such as health insurance, retirement plans, paid time off, and professional development opportunities. If you are a motivated individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences, we would love to hear from you.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits: