Director of Global Enablement & Support

About TELUS International

TELUS International (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusinternational.com

Position Overview

The core purpose of the Director of Global Enablement & Support role is to streamline processes that support senior management. Collaborate with other departments to achieve overall corporate objectives.

Key Responsibilities:

• Develop and implement comprehensive sales operations strategies that align with Telus International’s goals and objectives.
• Manage the sales administration function, operational performance reporting, streamlining processes and systems wherever possible, and advising senior management on maximizing business relationships and creating an environment where customer service can flourish.
• Manage sales forecasting, planning, and budgeting processes, ensuring sales data and metrics are reported accurately and consistently.
• Design, implement, and manage sales reporting structures to support the decision-making process for the sales and executive teams.
• Collaborate with the sales and marketing teams to define key performance indicators (KPIs) for sales force productivity and ensure the sales organization's efficient operation and success.
• Liaise with other departments to ensure sales strategies and activities are integrated with other parts of the business and align with the overall corporate objectives.
• Analyze trends in customer and market behavior to support strategic sales decisions.

Qualifications:

• Bachelor’s degree in Business Administration, Analytics, or a related field. An MBA is preferred.
• Proven experience in sales operations or a similar role, ideally within Business Process Outsourcing.
• Strong analytical and quantitative skills, with the ability to use data and metrics to back up assumptions, recommendations, and drive actions.
• Proficient in SFDC and other CRM software and sales management tools.
• Proficient in visualizing data
• Excellent leadership, communication, and interpersonal skills.
• Strategic thinker with a proven track record of implementing successful sales strategies and operations improvements.

Location: Remote US

Pay:

The base compensation range for this position is $128,000 - 160,000 USD commensurate with experience. Actual compensation within that range will be dependent upon the individual's skills, experience, qualifications, and applicable laws.

TELUS Values

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace change and innovate courageously
• We grow together through spirited teamwork

At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.