Job Description

Job Title: Community Support Worker (Intake and Assessment)

Job Type: Full-Time, Maternity Leave

Community Links is a non-profit registered charity which serves residents of all ages in the North Rocky View Region including Airdrie, Beiseker, Crossfield, Irricana, Balzac, Kathyrn and the surrounding areas in the County of North Rocky View. The main office is in Airdrie, Alberta.

Our mission to inspire hope, support healthy development, strengthen wellbeing and resiliency by connecting individuals and families to services, supports, and resources in the communities we serve.

Community Links is looking for a Community Support Worker (Maternity Leave Coverage) whose passion is to work in a non-profit organization and will strive to provide exceptional service to community members. Support is given to address various primary concerns which include, but are not limited to education, employment, forms assistance, special needs resources, legal referrals, parenting support and connections, counselling referrals, outreach, assistance with projects/initiatives, and information on community and agency services (including childcare options and volunteer opportunities). Workers will also facilitate groups, workshops, and presentations.

Key Responsibilities

Program Planning and Management

· Responsible for intake and comprehensive assessment of individuals, seniors and families with the appropriate case management and follow up being provided.

· Coordinate and organize special projects for Community Links, in partnership with other organizations.

· Advocate on behalf of individuals, seniors, and families and/or provide support for self-advocacy.

· Provide all aspects of service delivery as a Community Support Worker including the promoting, planning, preparation, implementation, and evaluation (continuous quality improvement process including surveys, program audits, etc.) throughout North Rocky View.

· Help to ensure that programs include industry best practices.

· Strategies and program designs will reflect theories and philosophies that are evidence-based, strength-based, client centered, trauma informed, and culturally/gender appropriate.

· Assist in program coverage and support peers including helping with program clean up and set up when necessary.

· Ensure that all programs focus on the needs of the community members. This includes referring individuals to other services and programs when appropriate, collaborating with other professionals and advocating for other services on behalf of the community members.

· Implement clear, thorough, and timely communication at all levels using appropriate, effective tools and techniques.

· Ensure confidentiality of the community members accessing programs and services in accordance with FOIP and agency policies and procedures.

Education, Skill Set, Knowledge, and Abilities

§ Minimum Diploma in Human Services field - Degree preferred.

§ Minimum of 1-year related experience in Human Services field.

§ Experience working with vulnerable individuals.

§ Capable of moving/lifting program equipment, resources.

§ Excellent communication skills, written and oral.

§ Ability to create a positive impression in a professional and respectful manner.

§ Enjoys interaction with people and is non-judgmental.

§ Ability to work flexible hours (including days, evenings, and some weekends).

§ Experience working in an inclusive, culturally diverse, and multi-disciplinary team setting asset.

§ Competent in or willing to gain knowledge of resources, community, and social issues (within North Rocky View and Area).

§ Knowledge of group facilitation techniques and strategies.

§ Be willing to accept a variety of job-related tasks.

§ A positive attitude with commitment to providing quality service is essential.

§ Strong interpersonal skills.

§ Use effective stress management skills.

§ Strong organizational and multi-tasking skills, including prioritizing and setting goals.

§ Is self-motivated and able to work independently.

§ Ability to work well with others.

§ Proactive, punctual, and reliable.

§ Must have or be able to attain a Criminal Record check (Vulnerable Sector).

§ Must have or be willing to attain a CS Child and Youth Intervention check.

§ Standard First Aid, Level C, CPR/AED, and ASIST (Applied Suicide Intervention Skills Training).

Community Links is committed to creating an inclusive culture where everyone feels valued and respected, and that reflects the diverse community we serve. We welcome applications from all qualified candidates and encourage candidates with diverse backgrounds, experiences, styles, and abilities to apply.

(Note: Only those applicants selected for an interview will be contacted.)

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Benefits: