Job Description

Job Summary Overview:

The Business Development Manager responsibilities include growing the company's revenue by ensuring that key clients are maintained and satisfied with the services provided. They must identify new opportunities to cross-sell additional services, attend meetings, trade shows, golf tournaments and any additional industry networking events. With the assistance of the Branch Manager, they will determine a target list of cold accounts and focus on re-engagement through use of phone, email and physical visits. Compile reports on KPI, account progress, goals, and forecasts for Branch Manager.

In addition, the responsibilities involve assisting the CEO, VP of Marketing, Regional VP, Branch Manager, Sales Manager, and sales staff with customer service requirements.

This is a position for a Business Development Manager in San Diego that's heavy on the insurance adjuster side of the industry to help facilitate direct leads from insurance adjusters.

Major Responsibilities (Essential Job Functions):

Develop trust relationships with a portfolio of major clients
Acquire a thorough understanding of key customer needs and requirements
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
Ensure the correct products and services are delivered to customers in a timely manner
Serve as the link of communication between key customers and internal teams
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Play an integral part in generating new sales that will turn into long-lasting relationships
Prepare regular reports of progress and forecasts to direct reports and executives using KPI
Attends Tradeshows and Promotional Events on a regular basis
Provides efficient, diplomatic, and professional, customer service

Position Requirements: Education, Experience and Skills:

Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
Over 2 years Sales/Marketing Experience
Bachelor’s Degree in Marketing or a Related Field
Experience in the Abatement Industry, Insurance and or Restoration is a plus
Microsoft Office, Word, Excel, Access, Power Point
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Customer Service Oriented
Able to type 55-65 wpm
Excellent phone communication and interpersonal skills
Impeccable listening, negotiation and presentation abilities Strong verbal and written communication skills
Requires local travel within assigned region
Extensive driving may be required

Physical Requirements in Accordance with ADA