TIS Manager

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright and driven individuals, we wouldn’t be the Caterpillar we are today. Now, this is your chance to join our team and do work that matters. We want you to help us enable customer success, make progress possible around the world and help our communities grow and thrive.

Role Definition

Manages resources to develop parts and service information, data, and/or technologies Job Duties/Responsibilities may include, but are not limited to:

• Manages resources and budget for the development of parts and service information, data, and/or technologies

• Develops detail-level work plans, schedules, estimates, resource, and budget requirements.

• Monitors progress, conducts status meetings, and addresses challenges or delays.

• Coordinates integration of projects, goals, content, media, tools and teams across various types of parts and service information, data, and/or technologies

• Build an organizational climate/culture within a global team that encourages innovation, collaboration, excitement, commitment, and a sense of urgency toward business success

• Engage extensively with the Advanced Content Management (ACM) users to define critical business requirements and prioritization of ACM enhancements

• Partner with the Cat Digital ACM development team to articulate business needs and ensure requirements are met and projects completed on time

• Collaborate with enterprise business partners on critical projects focused on improving dealer and customer technician efficiency

• Seek out opportunities to better integrate SIS and ACM data and functionality with other Caterpillar business applications to improve the overall user experience, efficiency, and cost

• Regularly update stakeholders on the progress being made with the execution of the ACM product strategy

• Provides day-to-day guidance, coaching, development and support to technical staff.

Skills

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Basic Qualifications:

• A Bachelor's Degree or equivalent work experience

• Work experience with Product Support

• Excellent communication and teamwork skills

Top Candidates Will Also Have:

• Excellent skills in team leadership, people development, organization, process management, collaboration, change management, attention to detail, and data analytics/interpretation

• Demonstrated ability to lead complex projects and drive results with high autonomy

• Strong financial and business acumen to analyze, interpret and make strategic recommendations regarding business investments and value

• Excellent skills in team leadership, people development, process management, collaboration, and relationship development

• Demonstrated history of innovation and using technology to solve problems

• • Demonstrated ability to investigate complex issues and recommend solutions

• Highly organized with attention to detail

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

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Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

March 27, 2024 - April 10, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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