Bilingual Sales Communications Specialist - Bank sales

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Remote

Job Description

Bilingual Communications Specialist (full-time, Remotely)

The Manulife Bank Sales Initiatives Bilingual Communications Specialist, plays a key role in supporting sales leaders and other areas of the Bank by delivering our strategies and activities to a large team of sales professionals located across Canada. Utilizing all communications mediums (social, digital Internets and Intranets, live in-person and live events), our Communications Specialist builds effective communications plans and executes them superbly by acting as a liaison with other communication partners and stakeholders throughout the organization. He/she/they will work closely with the Vice President of Sales and Heads of our advisor, broker, direct and national accounts sales channels to meet the sales objectives of the business while living Manulife's values every day. He/she/they will contribute to all internal bilingual sales communications and acts as a bilingual sales communications subject matter expert on all projects and initiatives being undertaken by other areas of Manulife Bank.

On the job you will:

• Initiate, develop and execute holistic internal bilingual sales communications and support external sales strategies through a variety of mediums and assets to maximize our brand exposure in a positive way.
• Plan and execute external bilingual communications programs to build thought leadership and strengthen senior sales executives’ external profile.
• Create, edit and publish the Bank sales leaderships videos and podcast to its sales teams and distribution partners.
• Act as key liaison with other communications teams at Manulife to deliver cohesive content in line with Manulife's values and brand objectives.
• Work closely with the sales enablement, training and special events teams to deliver bilingual communications strategies for creating a national network of highly skilled sales professionals who are viewed as experts in cash flow and debt management.
• Manage the sales organizations’ bilingual social media polices and create creative, approved content for our sales professionals and key leadership accounts.
• Act as a core member of strategic sales initiatives team, help identify potential issues, assess reputation risks, execute communications plans and prepare internal and external communications materials in case of issues and crisis.
• Support research and measurement on the effectiveness of sales communications where results are measured by increased knowledge of our unique non-traditional banking solutions among our advisor, broker and direct distribution channels.

How will you create impact?

The Quebec marketplace is ideally suited for advisor-based banking and is a strong growth engine for new Manulife Bank sales. You will play a crucial role in developing our brand, communicating our values, and supporting our sales team in Quebec and across Canada. Our unique banking solutions have helped change our clients' lives for the better. We put more money in their pockets, reduce debt and relieve financial stress. Your words and actions will have a positive impact on thousands of Canadians.

What motivates you?

• You obsess about customers, listen, engage, and act for their benefit.
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone .

We are looking for someone with:

• Excellent French and English communications and presentation skills with both speed, accuracy and quality of completed tasks.
• Able to support leadership and other areas with speech writing, proof-reading and targeted messaging based on a series of objective.
• Expertise in traditional, online and social media.
• Excellent French and English writing & editorial skills (bilingual skills are required).
• Ability to work multi-tasks and creative problem-solving skills.
• Able to prioritize work and meet tight deadlines.
• Strong knowledge of the financial services, including banking services, mortgages and distribution of products through financial advisors and/or mortgage brokers.
• Multi-media (Video and podcast creation and editing experience), PC literate in Word, Excel, PowerPoint, SharePoint, Social Media platforms and word processing.
• Degree holder with major in Journalism, Mass Communications or Marketing, with at least 2 years of relevant work experience.

Nice to Haves:

• Understanding of the Quebec culture and language
• Previous experience in translation services
• Prior work experience in financial services (banking, insurance or investments)
• Prior work experience with Sales leaders or within a sales environmen

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

• Our mission; to be a part of making Decisions Easier and Lives Better.
• A leadership team dedicated to your growth and success.
• A bold ambition and set of goals to be a leader in driving transformation in our industry.
• Our best. Every day.

Every career at Manulife (and Manulife Bank) provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

The annual base salary for this role is listed below.

CAN, Quebec - Full Time Remote

Salary range is expected to be between

$57,000.00 CAD - $95,000.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.