Content Management Specialist Bilingual

Job Description

Position: Content Management Specialist (Bilingual in English & French)

Location: Hybrid in the Montreal Area.

Job Overview for the Content Management Specialist:

This individual is responsible to maintaining, sourcing, organizing, creating, and improving French and English content to allow Client Service employees to access high quality information quickly and easily.

A key objective of the role is to ensure cross-divisional alignment of content around all policies and procedures that affect the operational capabilities of the division. This role has oversight responsibilities for the CS knowledge base site which is the primary repository for all information related to transaction and call processing.

Content management Specialist duties:

• Work with the lines of business to ensure resource content of high quality, up to date and accessible (i.e. content access requirements)
• Maintain existing and new content (i.e. Content lifecycle management)
• Design visual layout and article structure to serve individual department needs
• Restructure content to be visually appealing
• Enhance search efficiency and capabilities to make access to information quick and easy
• Transition content to new knowledge base platform
• Translation of content
• Seek out opportunities to provide content to external clients to facilitate self service

Streamline processes for updating and sourcing new content.

• Provide innovative ways to optimize our processes to be efficient and cost effective
• Coordinate edit / publish procedure manuals and provide consultation with business unit, as required
• Perform mentor function for content feedback channel
• Project management and relationship building to work collaboratively with multiple business units, including:
• Compliance
• Translation
• Social Media
• Digital marketing

What We Are Looking For in a Content management Specialis:

• 3+ years’ experience in a content management function, ideally within the financial services industry (or equivalent) (required)

• University Degree in Marketing, Communications, Journalism, or relevant field (required) or equivalent experience
• Strong communication skills (verbal & written) in English and French (required)

This is the right opportunity for you if you

• Demonstrated knowledge of website management and content management systems
• Knowledge of search engine optimization (SEO) and web traffic metrics
• Great organizational and time-management skills
• Basic knowledge of Salesforce Knowledge but is not required
• Strong English and French communication skills (written and verbal)
• Solid understanding of the financial services industry
• Good command of English and French financial services terminology

Job Types: Full-time, Permanent

Pay: $55,000.00-$75,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Montréal, QC H3B 5H4

Visit Original Source: