Job Description
Description
RESPONSIBILITIES:
- Ability to demonstrate leadership skills in guiding cross-functional teams through requirement gathering, stakeholder management, and facilitating workshops to ensure alignment and successful project outcomes.
- Perform system analysis, design, testing, and implementation of applications, ensuring alignment with strategy and standards.
- Define and manage user stories, participate in sprint planning, backlog refinement, and ensure that business needs are reflected in technical solutions.
- Conduct user research and develop personas to understand user needs, and create journey maps to improve service delivery and customer experience.
- Analyze user requirements and coordinate with stakeholders to generate prototypes for user consultation. Translate business needs into detailed functional specifications and user stories.
- Collaborate with technical teams to manage incidents, triage issues, and ensure prompt resolution while keeping stakeholders informed of progress.
- Consult with clients on changes/modifications, recommend system enhancements, and assist in the development of training plans.
- Prepare system documentation, user manuals, and other relevant materials to support system implementation and maintenance.
- Assist in planning application development activities, providing direction and support to ensure that deliverables meet business and technical standards.
MUST-HAVE:
- Proven experience in working within agile frameworks, with the ability to write and refine user stories, conduct sprint reviews, and manage product backlogs.
- Experience conducting user research, developing personas, and creating journey maps to improve system usability and user experience.
- Strong understanding of system analysis and design, including experience working with web-based technologies, databases, and COTS applications like Cúram.
- Experience in working closely with technical teams to handle incident management and issue triaging, ensuring timely resolution.
GENERAL SKILLS:
- Technical Knowledge & Expertise:
- Strong background in systems analysis, requirements definition, prototyping, and feasibility studies.
- Knowledge of SDLC methodologies, COTS tools, and web-based technologies.
- Experience with systems integration and data-mining/reporting-based tools.
- Analytical & Problem-Solving Skills:
- Ability to gather and analyze complex business problems, assess options, and recommend optimal solutions.
- Experience in evaluating system designs and their impact on service delivery.
- Leadership & Collaboration:
- Ability to collaborate with cross-functional teams, providing direction to ensure that business needs are met within agile development frameworks.
- Provide leadership in guiding stakeholders and junior team members in translating business requirements into actionable tasks.
- Communication & Interpersonal Skills:
- Excellent communication skills for liaising with stakeholders, gathering requirements, and explaining technical details to non-technical users.
- Ability to prepare comprehensive documentation, business cases, and training materials.
SKILLS
EXPERIENCE REQUIREMENTS
THIS ROLE IS PART OF A HYBRID WORK ARRANGEMENT AND RESOURCE(S) WILL BE REQUIRED TO WORK A MINIMUM OF 2-3 DAYS PER WEEK AT 5700 YONGE ST. OR AT DISCRETION OF HIRING MANAGER.
?SCORING CATEGORIES:
REQUIREMENTS GATHERING AND ANALYSIS – 60%
- EXPERIENCE IN GATHERING, ANALYZING, AND DOCUMENTING USER REQUIREMENTS.
- EXPERTISE IN DEFINING USER STORIES, PROTOTYPING, AND TRANSLATING BUSINESS NEEDS INTO FUNCTIONAL SPECIFICATIONS.
- ABILITY TO CONDUCT USER RESEARCH, DEVELOP PERSONAS, AND CREATE JOURNEY MAPS FOR ENHANCED USER EXPERIENCE.
LEADERSHIP AND PROBLEM-SOLVING – 20%
- PROVEN LEADERSHIP IN MANAGING AGILE TEAMS, PROVIDING DIRECTION ON TECHNICAL AND BUSINESS SOLUTIONS.
- ABILITY TO COLLABORATE ON PROBLEM-SOLVING DURING INCIDENTS, TRIAGING ISSUES, AND ENSURING SWIFT RESOLUTION.
- EXPERTISE IN BALANCING COMPETING PRIORITIES AND RESOLVING COMPLEX PROBLEMS IN SYSTEM DESIGN AND FUNCTIONALITY.
COMMUNICATION SKILLS – 20%
- EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS TO LIAISE WITH CLIENTS, CLARIFY BUSINESS REQUIREMENTS, AND EXPLAIN TECHNICAL SOLUTIONS.
- EXPERIENCE PREPARING BUSINESS CASES, SYSTEM DOCUMENTATION, AND USER MANUALS FOR DIVERSE AUDIENCES.
MUST-HAVE:
- PROVEN EXPERIENCE IN WORKING WITHIN AGILE FRAMEWORKS, WITH THE ABILITY TO WRITE AND REFINE USER STORIES, CONDUCT SPRINT REVIEWS, AND MANAGE PRODUCT BACKLOGS.
- EXPERIENCE CONDUCTING USER RESEARCH, DEVELOPING PERSONAS, AND CREATING JOURNEY MAPS TO IMPROVE SYSTEM USABILITY AND USER EXPERIENCE.
- STRONG UNDERSTANDING OF SYSTEM ANALYSIS AND DESIGN, INCLUDING EXPERIENCE WORKING WITH WEB-BASED TECHNOLOGIES, DATABASES, AND COTS APPLICATIONS LIKE CÚRAM.
- EXPERIENCE IN WORKING CLOSELY WITH TECHNICAL TEAMS TO HANDLE INCIDENT MANAGEMENT AND ISSUE TRIAGING, ENSURING TIMELY RESOLUTION.
SUPPLIER COMMENTS
CLOSING DATE – 2024-11-25, 3:00 P.M.
THIS ROLE IS PART OF A HYBRID WORK ARRANGEMENT AND RESOURCE(S) WILL BE REQUIRED TO WORK A MINIMUM OF 2-3 DAYS PER WEEK AT 5700 YONGE ST. OR AT DISCRETION OF HIRING MANAGER
MAXIMUM NUMBER OF CANDIDATE SUBMISSIONS: 1 (ONE)
MUST HAVES,
- AGILE EXPERIENCE: PROVEN EXPERIENCE IN WORKING WITHIN AGILE FRAMEWORKS, WITH THE ABILITY TO WRITE AND REFINE USER STORIES, CONDUCT SPRINT REVIEWS, AND MANAGE PRODUCT BACKLOGS.
- USER-CENTERED DESIGN: EXPERIENCE CONDUCTING USER RESEARCH, DEVELOPING PERSONAS, AND CREATING JOURNEY MAPS TO IMPROVE SYSTEM USABILITY AND USER EXPERIENCE.
- SYSTEM ANALYSIS EXPERTISE: STRONG UNDERSTANDING OF SYSTEM ANALYSIS AND DESIGN, INCLUDING EXPERIENCE WORKING WITH WEB-BASED TECHNOLOGIES, DATABASES, AND COTS APPLICATIONS LIKE CÚRAM.
- INCIDENT MANAGEMENT KNOWLEDGE: EXPERIENCE IN WORKING CLOSELY WITH TECHNICAL TEAMS TO HANDLE INCIDENT MANAGEMENT AND ISSUE TRIAGING, ENSURING TIMELY RESOLUTION.
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